This is one of the most well-known home security providers, so getting acquainted with their offers and pricing is a must for everyone interested in in-home safety solutions.
Ease of Use
The Basic Info
This corporation is known for using high-tech home security solutions. They offer smart home security systems that provide 24/7 video surveillance over every corner of the house and the adjacent territory. Certainly, like any other business, they do have downsides. Keep on reading to learn about their devices, services, and prices, and to find out whether they are worth trying out.
The key features offered by this provider:
A Glimpse into the History of the Brand
It has a rich and long history. It was established more than 20 years ago ― in 1997. Then, in about 15 years, it was fully transformed. In 2012, it was sold to The Blackstone Group. And, in 2 years, it was extended with Space Monkey, the company specializing in developing and maintaining clouds for storing data. As of today, it is a large corporation with more than 10,000 employees.
The company is one of the leaders on the national market of security systems. Customers choose it for 24/7 pro surveillance, innovative smart technologies, wireless products with stylish design.
Innovative Home Security Features and Solutions
The key priority of this company is innovations. They constantly work on new tech and products that will make their security systems more reliable and user-friendly. Another feature worth mentioning as a separate point ― customization. So, each client can create a monitoring plan that will perfectly meet the needs and the budget.
A video doorbell
It can be used to check the situation near the front door and in the adjacent territory at any moment around the clock, as well as to communicate with visitors from a safe distance.
This provider offers smart CCTV cameras for indoor and outdoor. A user can get access to live surveillance videos at any moment with the help of a mobile app. Also, there is an opportunity to save recordings to a cloud. And those features are complemented with a sleek design.
A significant part of Vivint smart home security devices can work with Amazon Echo, Amazon Echo Show, Google Nest, or other similar devices. With a voice control feature, a user can lock doors, turn on/off an alarm, and control other security functions with simple voice commands without wasting time on keyboards.
A smart thermostat
Thanks to this device, one can easily cut energy expenses to a minimum. It helps to optimize the use of heating and air conditioning systems without compromising comfort. One can manage this via an application on a phone or a control panel.
All the devices offered are wireless; they are connected via cellular lines. That ensures the uninterrupted operation of a system without using any cables. But there is no opportunity to use landlines, which may be a serious drawback in rural areas.
24/7 surveillance by specialists
Users can count on their professional assistance in dealing with any tech problems around the clock. Certainly, in case of an emergency, support specialists will also get in touch with local authorities.
A 120-day equipment warranty
If you are not so sure whether hardware from this provider suits your needs, you will have some time to make a final decision.
Integration with smart home devices
Clients of this home security provider can take advantage of all the available smart features: voice managing, instant alerts, full compatibility with smartphones, and more.
A mobile application
Using it, one can monitor the situation in the house and within the adjacent territory, as well as control the operation of devices even from a long distance. One can download the app from Google Play or App Store.
Home Security Devices
The company offers a large selection of cameras, sensors, and other devices that combine innovative features, stylish design, and easy installation.
All the available packages can be customized to meet all the needs of a particular customer. Certainly, one can also choose from a range of additional devices, if necessary.
- Sensors ― detect movements, audio waves, heat, and other triggers.
- A video doorbell ― provides live streams and a two-way audio connection.
- An automation system ― ensures integration with Amazon Alexa, Google Home, and other similar products.
- A control panel ― a 7 '' touchscreen that can be used to manage every component of a security system.
- Automated locks and lighting controllers ― can be managed from a distance and help to optimize utility expenses.
They ensure easy and quick access to hardware installed and help to get in touch with tech specialists within the short term:
- a key-chain control ― allows turning on/off the system, locking doors, and using other functions from a distance.
- a touchscreen panel ― provides intuitive control over the system.
- 2-way audio ― helps a homeowner to get in touch with the police within a few seconds.
- a panic button ― a perfect add-on for seniors and people with varied health problems.
In the assortment of this provider, a user can find sensors to protect his family and home from any dangers:
- motion ― a system detects strangers walking around and sends an alert.
- broken glass ― a sensor detects specific audio waves and raises an alarm.
- entrance ― such sensors register sounds and movements near doors and windows.
- garage door ― one can open/close it from a distance.
- water ― if a sensor detects that the safe level of water is exceeded, it sends an alarm.
- smoke/heat ― in case there is a dangerous increase in temperature, an owner is informed about the risk of a fire or overheating.
- CO₂ ― a device detects leakage and informs a user.
- freeze ― a device warns in case there is a risk that pipes can freeze and get damaged.
All the devices can be easily synchronized with each other, as well as with products from other manufacturers, which ensures an ultimate usage experience:
- a doorbell camera ― allows seeing who is standing at the front door.
- a garage door control ― provides an opportunity to open and close a garage from a distance.
- smart locks ― allow controlling doors from a distance.
- a thermostat ― provides recommendations on optimal temperature that will cut energy expenses.
- a camera from Ping ― a device with an extensive field of view, voice control, and a night vision function.
- Hue by Philips ― smart lights that help to cut energy bills.
In general, Vivint products require professional installation. Sure, that means extra expenses ― fees can range from $49 to $199. But, on the other hand, hiring a professional, one can be sure that the system is installed and set up flawlessly. Also, a customer can ask any questions about the products. Besides, a client is shown how the system works. Besides, professional installation saves a lot of time and effort.
At the same time, if a user gives preference to DIY installation, that is OK. Many clients find it to be much more convenient. First, that allows saving money on a fee. Secondly, one does not have to adjust their working hours to wait for a technician to come. Besides, for many people, it is not so comfortable to let a stranger into a house.
Packages and Pricing
This provider does not have a set of prices for all clients. To get information about their pricing, one needs to contact a sales manager or the closest brand store.
They have a bundle to suit any needs and budget. The cheapest one includes standard pieces only. The next one is complemented with smart locks. And the most expensive package focuses on video features.
Comparing bundles on offer
This table presents detailed information on the contents of each kit in the compact graphic format:
Protect + Control
24/7 pro surveillance
Glass break sensors
It is the most affordable bundle on offer that includes basic features and products:
Protect + Control
This plan is similar to the previous one, but it is complemented with integrated smart locks for a front door and a garage.
Compared to the previous one, this pack includes the same components plus two cameras: a video doorbell and a Ping cam.
Most clients claim that they have not experienced any difficulties when setting up or using devices, as well as connecting new gadgets to their existing equipment. At the same time, some customers note that they are mostly satisfied with the work and competence of support specialists.
According to the customers` reviews, the quality of customer support varies by region. In any case, a user can rely on receiving assistance via phone or turning to the official website.
If a user faces some technical problem or wants to get professional advice, they can contact the support team via phone or email from Monday to Sunday. Besides, they can look through the FAQ section on the website of the provider. Also, they have official accounts in all the popular social media. One can also use the website to make a payment with the help of a credit card. It is noteworthy that support specialists working in the North America team speak both English and Spanish.
Speaking about the rating of the company with the BBB, it is D, which is too low to get accreditation. The overwhelming majority of customers’ complaints highlight problems with the quality of service and the competence of the personnel. Also, many people note that contracts are too lengthy. At the same time, most users are satisfied with the high-tech products offered by this provider.
As for the feedback left by clients on Trustpilot, there are more than 14,000 reviews. Most users rate equipment high, but their impressions of the customer support and the work of the stuff vary dramatically, depending on the place of residence. So, the rating is 4 stars out of 5, which is quite good.
Is this provider a good choice?
Which company to choose ― Vivint or ADT?
Is there any risk that a system from Vivint is hacked?
Do they work within the law?
What if one wants to cancel a contract with them?
Can one use their devices without pro monitoring?
The Main Pros and Cons
In general, the key advantage of this company is high-tech products, and their biggest weakness is the low quality of customer service.
Security systems from this company can boast an impressive range of advantages, including easy integrations, voice control, a fully-featured mobile app, and others. Many users are not so happy with the quality of the customer support, but that is characteristic of certain regions only. In general, if you do not mind signing a long-term contract and can afford their prices, security systems from this provider are a good choice.
Total Score 8.3/10
Ease of Use