Vivint Smart Home Review: Overpriced or Cutting-Edge

Vivint Smart Home Review: Overpriced or Cutting-Edge

Jeremy Porter 
July 23, 2020

This is one of the most well-known home security providers, so getting acquainted with their offers and pricing is a must for everyone interested in in-home safety solutions.

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Total Score 8.3/10

Features

8.0/10



Equipment

9.0/10



Price

7.5/10



Ease of Use

9.0/10



Trust Score

7.5/10




  • Advanced technology
  • Variety of sensors
  • Customized plans
  • Requires pro installation

The Basic Info

This corporation is known for using high-tech home security solutions. They offer smart home security systems that provide 24/7 video surveillance over every corner of the house and the adjacent territory. Certainly, like any other business, they do have downsides. Keep on reading to learn about their devices, services, and prices, and to find out whether they are worth trying out.

The key features offered by this provider:

  • automated integration of equipment
  • cameras for monitoring inside the house and outdoors
  • live streams
  • an app for smartphones and other iOS and Android devices
  • a wide selection of sensors
  • automated locks
  • thermostats

A Glimpse into the History of the Brand

It has a rich and long history. It was established more than 20 years ago ― in 1997. Then, in about 15 years, it was fully transformed. In 2012, it was sold to The Blackstone Group. And, in 2 years, it was extended with Space Monkey, the company specializing in developing and maintaining clouds for storing data. As of today, it is a large corporation with more than 10,000 employees.

The company is one of the leaders on the national market of security systems. Customers choose it for 24/7 pro surveillance, innovative smart technologies, wireless products with stylish design.

Innovative Home Security Features and Solutions 

The key priority of this company is innovations. They constantly work on new tech and products that will make their security systems more reliable and user-friendly. Another feature worth mentioning as a separate point ― customization. So, each client can create a monitoring plan that will perfectly meet the needs and the budget.

A video doorbell

It can be used to check the situation near the front door and in the adjacent territory at any moment around the clock, as well as to communicate with visitors from a safe distance.

Security cameras

This provider offers smart CCTV cameras for indoor and outdoor. A user can get access to live surveillance videos at any moment with the help of a mobile app. Also, there is an opportunity to save recordings to a cloud. And those features are complemented with a sleek design.

Voice control

A significant part of Vivint smart home security devices can work with Amazon Echo, Amazon Echo Show, Google Nest, or other similar devices. With a voice control feature, a user can lock doors, turn on/off an alarm, and control other security functions with simple voice commands without wasting time on keyboards.

A smart thermostat

Thanks to this device, one can easily cut energy expenses to a minimum. It helps to optimize the use of heating and air conditioning systems without compromising comfort. One can manage this via an application on a phone or a control panel.

Cellular connection

All the devices offered are wireless; they are connected via cellular lines. That ensures the uninterrupted operation of a system without using any cables. But there is no opportunity to use landlines, which may be a serious drawback in rural areas.

24/7 surveillance by specialists

Users can count on their professional assistance in dealing with any tech problems around the clock. Certainly, in case of an emergency, support specialists will also get in touch with local authorities.

A 120-day equipment warranty

If you are not so sure whether hardware from this provider suits your needs, you will have some time to make a final decision.

Integration with smart home devices

Clients of this home security provider can take advantage of all the available smart features: voice managing, instant alerts, full compatibility with smartphones, and more.

A mobile application

Using it, one can monitor the situation in the house and within the adjacent territory, as well as control the operation of devices even from a long distance. One can download the app from Google Play or App Store.

Home Security Devices

The company offers a large selection of cameras, sensors, and other devices that combine innovative features, stylish design, and easy installation.

Components

All the available packages can be customized to meet all the needs of a particular customer. Certainly, one can also choose from a range of additional devices, if necessary.

  • Sensors ― detect movements, audio waves, heat, and other triggers.
  • A video doorbell ― provides live streams and a two-way audio connection.
  • An automation system ― ensures integration with Amazon Alexa, Google Home, and other similar products.
  • A control panel ― a 7 '' touchscreen that can be used to manage every component of a security system.
  • Automated locks and lighting controllers ― can be managed from a distance and help to optimize utility expenses.

Controls

They ensure easy and quick access to hardware installed and help to get in touch with tech specialists within the short term:

  • a key-chain control ― allows turning on/off the system, locking doors, and using other functions from a distance.
  • a touchscreen panel ― provides intuitive control over the system.
  • 2-way audio ― helps a homeowner to get in touch with the police within a few seconds.
  • a panic button ― a perfect add-on for seniors and people with varied health problems.

Detectors

In the assortment of this provider, a user can find sensors to protect his family and home from any dangers:

  • motion ― a system detects strangers walking around and sends an alert.
  • broken glass ― a sensor detects specific audio waves and raises an alarm.
  • entrance ― such sensors register sounds and movements near doors and windows.
  • garage door ― one can open/close it from a distance.
  • water ― if a sensor detects that the safe level of water is exceeded, it sends an alarm.
  • smoke/heat ― in case there is a dangerous increase in temperature, an owner is informed about the risk of a fire or overheating.
  • CO ― a device detects leakage and informs a user.
  • freeze ― a device warns in case there is a risk that pipes can freeze and get damaged.

Home Automation

All the devices can be easily synchronized with each other, as well as with products from other manufacturers, which ensures an ultimate usage experience:

  • a doorbell camera ― allows seeing who is standing at the front door.
  • a garage door control ― provides an opportunity to open and close a garage from a distance.
  • smart locks ― allow controlling doors from a distance.
  • a thermostat ― provides recommendations on optimal temperature that will cut energy expenses.
  • a camera from Ping ― a device with an extensive field of view, voice control, and a night vision function.
  • Hue by Philips ― smart lights that help to cut energy bills.

Installation

In general, Vivint products require professional installation. Sure, that means extra expenses ― fees can range from $49 to $199. But, on the other hand, hiring a professional, one can be sure that the system is installed and set up flawlessly. Also, a customer can ask any questions about the products. Besides, a client is shown how the system works. Besides, professional installation saves a lot of time and effort.

At the same time, if a user gives preference to DIY installation, that is OK. Many clients find it to be much more convenient. First, that allows saving money on a fee. Secondly, one does not have to adjust their working hours to wait for a technician to come. Besides, for many people, it is not so comfortable to let a stranger into a house.

Packages and Pricing

This provider does not have a set of prices for all clients. To get information about their pricing, one needs to contact a sales manager or the closest brand store.

Available packages

They have a bundle to suit any needs and budget. The cheapest one includes standard pieces only. The next one is complemented with smart locks. And the most expensive package focuses on video features.

Comparing bundles on offer

This table presents detailed information on the contents of each kit in the compact graphic format: 


Protect

Protect + Control

Complete

Monthly payment

$29.99

$39.99

$44.99

Installation price

$49

$99

$199

Financing

+

+

+

App

+

+

+

24/7 pro surveillance

+

+

+

Movement detectors

+

+

+

Glass break sensors

+

+

+

CO₂/smoke detectors

+

+

+

Smart locks

-

+

+

Video doorbell

-

-

+

Ping camera

-

-

+

Protect

It is the most affordable bundle on offer that includes basic features and products:

  • 24/7 professional surveillance
  • a panic button for medical emergencies
  • glass break, motion, water, smoke, and CO₂ sensors
  • controlling a system via a mobile app

Protect + Control

This plan is similar to the previous one, but it is complemented with integrated smart locks for a front door and a garage.

Complete

Compared to the previous one, this pack includes the same components plus two cameras: a video doorbell and a Ping cam.

Usability

Most clients claim that they have not experienced any difficulties when setting up or using devices, as well as connecting new gadgets to their existing equipment. At the same time, some customers note that they are mostly satisfied with the work and competence of support specialists.

Customer Service

According to the customers` reviews, the quality of customer support varies by region. In any case, a user can rely on receiving assistance via phone or turning to the official website.

Terms of use and warranties

According to the privacy policy, their website uses cookies to collect data about customers to provide them with a top-quality usage experience. However, users can adjust the settings and turn off cookies and advertisements. As for guarantees, all the products are covered with a 120-day warranty, but there are no refund guarantees. Speaking about contracts, there are two options: a 42- or a 60-month agreement. 0% financing is also available. Clients can also choose whether to cover the cost of the equipment with one payment or divide the total sum into several installments. Also, if a client moves town, they will need to pay $99 for transferring equipment to their new home.

Support service

If a user faces some technical problem or wants to get professional advice, they can contact the support team via phone or email from Monday to Sunday. Besides, they can look through the FAQ section on the website of the provider. Also, they have official accounts in all the popular social media. One can also use the website to make a payment with the help of a credit card. It is noteworthy that support specialists working in the North America team speak both English and Spanish.

Customers’ Score

Speaking about the rating of the company with the BBB, it is D, which is too low to get accreditation. The overwhelming majority of customers’ complaints highlight problems with the quality of service and the competence of the personnel. Also, many people note that contracts are too lengthy. At the same time, most users are satisfied with the high-tech products offered by this provider.

As for the feedback left by clients on Trustpilot, there are more than 14,000 reviews. Most users rate equipment high, but their impressions of the customer support and the work of the stuff vary dramatically, depending on the place of residence. So, the rating is 4 stars out of 5, which is quite good.

FAQs

Is this provider a good choice?

Yes. Most users claim that they are satisfied with their systems: their equipment is easily integrated with varied smart devices and can be controlled via such innovative devices as Amazon Echo, Google Nest, and others. But one should take into consideration that their prices are relatively high, compared to offers from other providers.

Which company to choose ― Vivint or ADT?

Their pricing policies are similar. The second one has been operating on the market for a longer period, but it cannot boast so many innovative products. As for Vivint, it is well-known for high-tech security solutions, but it requires customers to sign long-term contracts and do not offer any refund guarantees.

Is there any risk that a system from Vivint is hacked?

Frankly speaking, there is always a risk, regardless of the provider. Products offered by this safety company use a cellular connection, so one needs to make sure that it is properly secured.

Do they work within the law?

Certainly. There is nothing to worry about. This business was established more than 20 years ago. Today, it is one of the leaders on the market in terms of innovations. All the negative rumors are spread for marketing purposes.

What if one wants to cancel a contract with them?

Sure, it is up to a customer to decide for how long to use their services. But if a client wants to switch to another security company without waiting for the contract to finish, that may lead to certain difficulties. A contract can be canceled when a customer joins the military service or moves to a different address. In all the other cases a client should cover the remaining balance. Sure, if a client buys the equipment upfront, he will not be bound by any contracts.

Can one use their devices without pro monitoring?

No, such an option is unavailable. When a user buys their devices, the user should choose a monthly plan and regularly pay for it as well. If a client gives preference to self-monitoring, it is better to search for another provider. At the same time, one should acknowledge that professional surveillance enhances both the security and the comfort of a customer.

The Main Pros and Cons

In general, the key advantage of this company is high-tech products, and their biggest weakness is the low quality of customer service.

Pros:

  • the innovative equipment that helps the company to stand out from the rest of US security companies
  • easy and quick synchronization with devices from other brands
  • customizable packages, which allows a customer to choose the products meeting his needs and budget perfectly
  • a high-tech and user-friendly touchscreen control panel that provides access to all the elements of the system
  • an extensive selection of sensors that detect movements, sounds, smoke, heat and other risk factors

Cons:

  • lengthy contracts lasting up to 5 years
  • their products require professional installation, which is provided for an extra fee

The Summary

Security systems from this company can boast an impressive range of advantages, including easy integrations, voice control, a fully-featured mobile app, and others. Many users are not so happy with the quality of the customer support, but that is characteristic of certain regions only. In general, if you do not mind signing a long-term contract and can afford their prices, security systems from this provider are a good choice.

Best Inclusive Home Security

Total Score 8.3/10


Features

8.0/10



Equipment

9.0/10



Price

7.5/10



Ease of Use

9.0/10



Trust Score

7.5/10



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About the author 

Jeremy Porter

As a former sales manager, Jerry has extensive experience in home safety solutions. He has been working in this sphere for 12 years. He is industrious, ambitious, and accurate. As of now, he has been writing home security articles for about 6 years and has already managed to present his materials in a range of influential periodicals, including The Washington Post.


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