• Home
  • Reviews
  • Reviews
  • SimpliSafe Home Security System Review: Getting the Right Home Alarm System

SimpliSafe Home Security System Review: Getting the Right Home Alarm System

SimpliSafe Home Security System Review: Getting the Right Home Alarm System

Jeremy Porter 
June 12, 2020

This US company provides simple and affordable safety solutions. They produce their DIY security equipment which is easy to install and manage. Keep on reading to learn more about this provider.

More...

Total Score 8.5/10

Features

9.0/10



Equipment

8.0/10



Price

8.0/10



Ease of Use

9.0/10



Trust Score

7.5/10




  • No need to sign a contract.
  • It is very easy to set up and use.
  • Reliable protection.
  • The price of equipment is high.

The Features Provided:

  • alerts with images
  • editable software
  • ease of use
  • reliable products
  • the user-friendly mobile app
  • huge popularity in social media

About the History of the Provider

The company was established more than 10 years ago ― in 2006. When studying at the university, the founders of this company realized that the state of Massachusetts needed an effective solution for the problem of burglary. So, they started a business offering simple and reliable equipment for security systems and monitoring services.

As of now, the client base of this provider is expanding gradually. Customers choose them for user-friendly and reliable products, as well as the attractive pricing policy.

They manufacture their hardware, which ensures its reliability. The majority of their devices are equipped with batteries, so they operate uninterruptedly regardless of the situation with the electrical supply.

One more advantage worth mentioning as a separate point ― alarms from this manufacturer can be linked to C.O.P.S. security systems. And this company can boast a well-developed network of offices, which means that one can use their services wherever one lives.

Main Characteristics

They offer a considerable range of devices at attractive prices. All the items are reliable, durable, wireless, as well as easy to set up and manage. Besides, this provider offers a good selection of home security plans. A user can choose whether to use basic functions only or to pay for premium features.

Precise monitoring and cheap plans

Using the services of this company, a customer can customize his security system, so that it meets his needs perfectly. One can choose from several types of equipment and package options. They differ in features and prices, but all of them will fit into any budget.

Effective video security systems

One of the products of this manufacturer is a wireless smart camera SimpliCam. The key features of this piece include motion detection, HD videos, a 120 field of view, online live streams. No doubt, due to the top quality of videos, they can be used by the police for investigating accidents.

A convenient remote

This handy device performs two main functions: a customer can use it to manage his home security system, as well as to send alerts when being in danger. One more advantage worth mentioning is the small size of the remote system, so a user can put it in his pocket to have it constantly at hand.

Entry sensors

A customer can attach these to a window or a door to be informed each time when they are opened. One can choose whether to get loud alarms or silent ones. Such devices are easy to install due to special removable glue.

Glass break detectors

As you know, many criminals get into houses through windows by breaking the glass; so installing such sensors will significantly contribute to the security of a house. They detect break-ins by sensing audio waves, and, as a result, send alarms to customers and dispatchers who will call the police if necessary.

Environmental (or Whole Home) Protection

Besides burglary, there is a wide range of other dangers awaiting you in your own home, like fires, water leakages, or gas leakages. This is why the company produces special sensors to detect such risk factors. In case of an accident, alarms will be sent both to you and to local authorities.

All the hardware from this manufacturer is user-friendly. But if it does not work correctly, a client can call in a tech support specialist. To get access to the devices, he will need to get a password from the user. These security systems are reliably protected from unauthorized access.

SimpliSafe Home Security Hardware: Reliable, Durable and Easy-to-Use

They offer a large selection of smart home devices that ensure protection from varied risk factors, including burglary, fires, gas leakages, etc.

Surveillance cameras

As of today, this company produces two kinds of cameras ― the indoor cam for watching the situation inside the house and the video doorbell for monitoring the adjacent territory.

Let us discuss the available cameras in detail:

1. SimpliCam

This multifunctional product provides high-quality live videos 24/7 thanks to a night vision function. Besides, it is equipped with a reliable motion sensor, so, if there are any strangers in your house, it will detect them and raise an alarm. Sure, one can also get access to recorded videos, but that feature is included in a recording plan only.

The key characteristics of the piece:

  • 720p videos
  • a 120º field of view
  • two-way audio connection
  • a night vision feature
  • a motion detector
  • storing videos for 30 days (depending on the plan)

2. Video Doorbell

This product is equipped with a fully-featured camera that provides premium-quality videos with a wide field of view and the opportunity to see every detail around the clock, regardless of the lighting conditions. To install this device, one needs to have a doorbell wiring.

The main features provided:

  • 1080p videos
  • a 162º field of view
  • movement detection
  • a night vision function
  • two-way audio connection
  • pan and zoom functions
  • can be installed in old houses

Other Items

This provider offers a full range of safety equipment. Meanwhile, they produce their own devices, which ensures proper quality and affordable prices. Below is the information about the available accessory pieces that can be used to complement cameras.

Controls

Due to these devices, managing a home security system is super easy:

  • a control board
  • a compact remote

Sensors

Detectors offered by this brand can protect your family and property from the danger of any nature, ranging from intruders to fires, water leakages, and gas leakages.

Installation of Home Security Devices

The goal of this company is to provide its customers with simple security solutions; that is why they create products that can be easily and quickly installed without any qualified assistance. The devices offered are equipped with stickers, so that they can be fixed on walls or other surfaces without making any holes. They do not damage the paint and other finishing materials.

Here is a short guide on how to install devices:

  1. Find a flat surface with an outlet nearby. Plug the station in. Do not put it on the floor.
  2. Set up a keypad. Fill in a PIN, following the prompts. You can fix it in any convenient place ― there are sticky strips on the back of the device. Many users place it near the door.
  3. Name the areas in the house using the keypad, link them to the security system, and put them up on the major windows and doors.
  4. Afterward, you can link other devices, like motion sensors, to the system.

The Available Home Security Packages

This provider offers two kinds of monitoring packages ― Standard and Interactive. The first one includes the basic services only, and the second one provides more features and resembles standard bundles offered by other companies.

The comparison of the available plans

The standard plan is an affordable safety package that costs $14.99 per month and includes a minimal set of services:

  • around-the-clock surveillance
  • monitoring the adjacent territory
  • cellular connection with a dispatcher

Interactive plan costs $24.99 per month and includes features from the previous package plus a range of extra services:

  • activating and inactivating devices with the help of a mobile app
  • receiving alarms to a mobile phone
  • verification of video alarms
  • unlimited recordings

Hardware bundles

This company offers an extensive selection of packages to suit any needs and budgets ― from basic kits to advanced ones. Customers can choose from 15 bundles, as well as customize them if needed. More to the point, users are not obliged to sign any contracts, so they can cancel and change plans at any moment.

Top 5 Equipment Packages

These are the bundles that enjoy the biggest popularity among customers:

The Foundation ― the ideal variant for compact homes

It has been worked out for small houses and apartments. It includes basic safety devices for an affordable price.

The Essentials ― the most popular choice of customers

It is the basic security package that is always in great demand. It helps to catch criminals breaking in through doors and windows.

The Hearth ― protecting home from fires

Fires are one of the biggest dangers that can harm people and damage property. This kit will easily and quickly detect both burns and intruders.

The Knox ― a large package for large houses

This package is similar to the previous kit, but it includes more sensors to cover bigger territories.

The Haven ― detecting a full range of dangers

This kit includes a wide selection of sensors that detect both intruders and other dangers, like water or fire. A customer is also provided with a panic button.

To learn about the contents of each bundle in detail, see the table below.

Comparing 5 best bundles

Package/ Feature

Foundation

Essentials

Hearth

Knox

Haven

Price

$229

$259

$374

$449

$489

Central station

+

+

+

+

+

Keyboard

+

+

+

+

+

Remote

-

-

+

+

+

Fob

-

-

+

+

+

Entrance sensor

1

3

3

6

4

Motion detector

1

1

1

2

2

Siren

-

-

+

+

+

Freeze sensor

-

-

-

-

+

Water detector

-

-

-

-

+

Smoke sensor

-

-

+

+

+

Usability of Home Security Systems

Security systems from this brand are simple but effective. There are no wires as they work via Z-Wave. If necessary, alarms can be sent to both users and local authorities. That is a significant advantage.

The company equips brand security systems with varied sensors that can detect motion, dangerous temperature, smoke, water, etc.

Besides, their products are compatible with Amazon Alexa ― the popular voice assistant used to manage smart home automation networks. One can use a voice control feature with the help of Amazon Echo.

Customers’ feedback

Reviews left by customers are mostly positive, although some users complain that service hours are not so long. On average, there is one complaint per month.

Terms and guarantees

Products from this manufacturer can be bought within the US territory only. Users can pay for services and equipment with the help of debit cards, credit cards, and gift cards.

Clients are to pay for plans monthly. A user can change a plan without paying any cancellation fees.

Speaking about home security devices offered, they are provided with a 3-year guarantee. Also, a user can get a full refund within 60 days.

Customer Service

The support team works 9 AM ― 6 PM, but emergency specialists are ready to help users seven days a week around the clock. One can contact a support specialist via phone, email, or social network. But there are no live chats. Also, on the website of the company, clients can find a wide selection of guides and reviews, as well as detailed answers to FAQs.

Users’ score

The overwhelming majority of reviews left by customers are praising. Clients note that security systems from this provider are so simple that there is even no need to turn to the support team. And those users who have experience of communicating with customer service specialists claim that they are satisfied with the quality of the service provided. However, one should note that there are clients that complain that waiting times are too long. Also, customers highlight that the opportunity to customize plans and services to personal needs is a huge advantage.

As for the scores, at BBB.org this company received A+. At trustpilot.com, the score is 4.5 stars out of 5. So one can safely say that this company provides excellent quality of service.

FAQs

Is SimpliSafe better or worse than ADT?

The answer depends on the needs of a particular customer. But, in general, the first company is a better choice for users on a tight budget. Their equipment is a bit expensive, but monthly plans are much cheaper than those offered by ADT.

Is there any risk that a security system from SimpliSafe can be hacked?

No. Several years ago, there was a security flaw discovered, but it was fixed without delays. By the way, due to the immediate reaction of the provider, that flaw did not affect any clients. Also, after that accident, the company decided to encrypt all the signals. And those changes were implemented the next versions of their devices, so, there is no reason to worry about that.

Can I use their devices without paying for monitoring?

Certainly. You can just buy the devices needed and cope with monitoring on your own without paying any monthly fees. But, if you choose to use a monitoring plan as well, that will provide you with additional security features at an affordable price. Specialists will make sure that your house is safe and the equipment operates properly. In case there is a technical problem, they will fix it on their own or contact you.

Can their devices work without access to the Internet?

If there is no Internet connection, a system cannot transmit data, which means that monitoring cannot be performed. But one should note that to provide uninterrupted monitoring, systems from this company are connected to both the Internet and a cellular network. If the Internet connection fails, the security system uses a cellular line as a backup option and vice versa. Also, one can connect a security system to a landline, but the signal should be strong enough to provide the proper level of security.

What is the service life of batteries from this manufacturer?

That depends on the device. Batteries that are used for sensors and key-chain remote controls last 3–5 years, for sirens and keypads ― around 1 year. Also, this provider offers basic stations that can be used as a backup energy source and can ensure the uninterrupted operation of the devices for up to 24 hours.

The Key Pros & Cons

Keep the following pros and cons in mind when deciding about whether to try devices and plans from this company or not.

Pros:

  • using monthly plans is optional
  • subscriptions are relatively cheap
  • devices are super easy to set up and control
  • no agreement signing
  • reliable products and services

Cons:

  • hardware is relatively expensive
  • devices are initially linked to T-Mobile, but a user can change that, if necessary

The Summary

In general, the services and products of this company are a good buy. This provider can boast a wide selection of advantages over Vivint, Nest, Ooma, and others. All the devices are reliable and user-friendly. Subscription prices are low enough. A user can choose where to use monitoring plans or not, as well as switch to a different subscription at any moment. Besides, there are no contracts or cancellation fees. Naturally, there are certain cons, but they do not make a significant impact on the overall picture.

Best Inclusive Home Security

Total Score 8.5/10


Features

9.0/10



Equipment

8.0/10



Price

8.0/10



Ease of Use

9.0/10



Trust Score

7.5/10



Loved this? Spread the word


About the author 

Jeremy Porter

As a former sales manager, Jerry has extensive experience in home safety solutions. He has been working in this sphere for 12 years. He is industrious, ambitious, and accurate. As of now, he has been writing home security articles for about 6 years and has already managed to present his materials in a range of influential periodicals, including The Washington Post.


Leave a Repl​​​​​y

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}