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Protection One Home Security System Review: A Professional Service That Partnered With ADT

Protection One Home Security System Review: A Professional Service That Partnered With ADT

Crystal Nelson 
June 29, 2020

This following Protection One home security systems comprehensive review is looking at the partnership of the provider with ADT, and what it brings to a consumer. Bringing a strong partner to the mix will surely result in a lucrative deal for a potential consumer. We will break down the components of one of the most desired security systems on the market.

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Total Score 8.7/10

Features

8.5/10



Equipment

6.5/10



Price

6.5/10



Ease of Use

6.5/10



Trust Score

7.5/10




  • Web & mobile access
  • 24/7 expert monitoring
  • Cellular & landline options
  • Strict cancellation policy

Protection One Security Comprehensive Review

Protection One security systems feature a wide array of available options for any consumer. Taking in the reputable ADT hardware, the provider is enhancing its monitoring expertise to deliver a top-notch security system with all key components being neatly tuned and well-delivered. While the hardware is unfailing and the level of service is higher than average on the market, the pricing is somewhat a letdown with the provider. We will see how the product stands out in the following review.

Key Features

The provider’s completely wireless home automation system is dedicated to delivering safe-home assurance to its customer. Key features of the product include:

  • 24/7 monitoring
  • Intrusion alert
  • Pro installation
  • Remote control of the arm and disarm
  • Instant Video Surveillance
  • Mobile app control

Company Background 

Protection One was founded back in 1988 in Illinois and since then has gained a reputation of a serious, no-nonsense provider of a wide arrange of security systems. Having similarities with SimpliSafe, it serves both households and businesses. The company merged with the provider ADT in 2016. While being in the partnership, the two companies deliver different plans and stick to a different set of rules and regulations. The two providers insist they are separate providers and it makes sense for a customer to view them as such. The company claims to have over 1 million customers, which puts it to second place among the largest American providers of security systems.

Features and Services

There are four major security systems presented by the company. Each has an obligatory base, several sensors, and motion detectors. Advanced sets are coming with automated home features and video surveillance capabilities.

Home Automation

A consumer is supplied with all necessary tools to control temperature, humidity, and overall energy consumption level in the household with a help of smart-locks and appliance modules.

24/7 Surveillance

All plans offered by the company offer unfailing 24/7 surveillance, attached to the team of the first respondents who are there one alert away to save your household from a disaster.

Video Monitoring

Fully implemented, advanced video monitoring is part of the security system. Both types are connected with the mobile app to provide monitoring from far away if needed.

Automated Alert System

Alerts are easily managed through the automated alert system, which will notify a consumer while sending a message to the smartphone. Updates to the system are also automated and self-installing.

Motion Sensors

Motion sensors introduced by the provider took into consideration the main issue with these sensors, which is, of course, our little brothers — cats, dogs, and any other pet a consumer might have in their household. The motion sensor is tuned not to react on the motion by the object that is less than 40 pounds of weight.

Wireless

A user can opt to connect the security system through the means of landlines; however, few would busy themselves with old school land connection. Most modern security systems implement wireless connectivity, and Protection One is not an exception to the rule.

Warning Feature

A user is provided with an optional feature of weather forecasts and warnings should there be dangerous weather even on the horizon. The feature is unique to Protection One and is connected with the mobile application.

Remote Control

Arming and disarming of the system are made easy with a help of the remote control. A user can rest assured he has full control over the security system, even away from home.

Medical Alert System

For those users that have someone they are taking care of, a medical alert system is implemented through alerts with a special button attached to the task. The medical professionals will be always one touch away should the incident happen that requires medical attention.

Secure Move-out Program

Protection one made a difference utilizing a move-out program that can easily re-install the system at full if the user is changing places. What’s more, there are $150 of the reactivation fees covered by the provider.

Landline and Cell Monitoring

Providing both landline and cellular monitoring allows more peace of mind for the user if the blackout happens. The battery package is enough for keeping the security system on for a significant amount of time.

Mobile Phone Access

Available for both Android and iPhone users, for iOS and iPads, for Android tablets and smartwatches, the system provides a mobile app that is handy and necessary to have the security features operated from where-ever you are.

Equipment & Installation

We are reviewing the tools and components that make the system work as a whole. The equipment can be added as add-on features depending on the needs of a consumer.

Carbon Monoxide Alarm

Carbon monoxide is notoriously invisible and otherwise insensible gas that can be lethal for a human. Because of that, the diligent security providers implemented in their home system the feature of alarming the user should the levels of carbon monoxide are excessive. The Protection One is not an exception.

Control Console and Keypad

The easy-to-understand control console and keypad provide a convenient panel center for operating the system.

Door & Window Sensors

A must for any security system, sensors for doors and windows allow the control over trespassing or breaking of the passages in the household.

Environmental Alerts

While humans care still the ones who can bring the most damage to the household, there are also environmental factors, such as rain, high temperatures, heatwaves, floods, hurricanes, etc. For all of that and much more, the alerts of any environmental threats are implemented in the system.

Intrusion Coverage

Intrusion coverage provides full control over the home system at just one push of a button. The Z-Wave compatibility is added for better automation and compatibility.

Key-chain Remote Control

The small key-chain control comes in handy when a user cannot easily reach the control panel.

Motion Detector

Top-notch motion detectors provide a user with a peace of mind and prevent anybody, including little animals, from intruding the protected territory.

Panic Button

A panic button is essential if you are worried about your health and also of your loved ones. The panic button provides an instant alert should you or any of your family members be trapped in the unwanted location in your house.

Smoke Alarm

A necessary piece of security equipment, a smoke alarm can save your life. All needed add-ons, such as a CO2 detector and flood detector, are coming together with the device.

Add-On Equipment

The provider takes care of the customers who wish to customize their security system by adding extra features.

Doorbell

A doorbell is connected directly to the mobile app and allows an immediate view of who is there at the door.

Smart Lock

The smart lock is connected to the mobile app and allows you to easily lock/unlock the door with just one push.

Fire and Carbon Monoxide Detector

While the standard detector included in the security system can take care of the small households, the larger property would require bigger fire and carbon monoxide detecting solution. Easily operated through the app and alarming immediately upon detection.

Garage Door

This add-on feature allows controlling garage doors from the mobile app.

Lighting Control

The lighting control is designed not only for security but for keeping one’s utility bills low. Allows for switching lights on and off from the app.

Thermostat

The thermostat allows a user to control the use of energy in the entire house. Fully controlled through the mobile application.

Video Cameras

A variety of cameras with all the modern inventions are provided for both indoor and outdoor use.

Installation

The package offered by the company goes astray from the prevalent DIY philosophy that made so many security systems accessible as far as installation goes. The company requires a fee of $99 for the full package installed by the company’s professional team. The pricing is a bit high for an average consumer. On the other hand, once the system was set up by professionals, a consumer may rest assured it will work just fine.

Packages & Prices

Packages

Protection One security systems come highly customizable. Another advantage for the customer is that there are no upfront hardware charges. The downside is the installation fee discussed above and a bit long minimum plan spanning 3 years. Below, we are discussing the existing packages.

Secure

The basic plan is a decent starter kit and costs $34.99 per month: the plan includes expected basics but carries also a few nice extras, such as a control panel, fire alarm, CO2 alarm, intrusion cover, flood and leak alerts, and, of course, 24/7 monitoring.

Pros:

  • Necessary equip included
  • Perfect base home protection plan
  • Add-on possibilities

Cons:

  • No video
  • Still pricey comparable to base plans on the market

Secure+

A middle tier, Secure+ bundle is sold at $44.99 per month. In addition to everything the basic plan carries, the current plan includes two-way audio which makes it possible to discuss things with people in the household through the mobile app. The cellular back-up is provided for extra security.

Pros:

  • Back-up addition
  • Two-way audio

Cons:

  • No video features
  • Still pricey

Smart Control

Even a more advanced plan, targetting home automation aficionados, comes at a rate of $49.99. the plan makes it easy to fully control your security system from a mobile device or a computer. On top of that, a decent motion camera is thrown in.

Pros:

  • Home automation capabilities
  • Motion camera
  • Remote control

Cons:

  • Limited warranty
  • Limited video features

Video

The ultimate plan offered by the provider comes at $54.99 per month. As the name suggests, the plan includes video capabilities to the features offered at lower-tier plans. Both indoor and outdoor cameras equipped with night vision are included.

Pros:

  • Night vision
  • Video cameras

Cons:

  • Requires installation for a fee
  • Pricey

Comparison Chart for All Four Packages

We are summing up and comparing features of all plans at the table below:


Secure

Secure+

Smart Control

Video

Fee (per month)

$34.99

$44.99

$49.99

$54.99

Installment fee

$99

$99

$99

$99

24/7 Monitoring

Yes

Yes

Yes

Yes

Fire/CO2 alert

Characteristic 4

Characteristic 4

Characteristic 4

Characteristic 4

Intrusion Coverage

Yes

Yes

Yes

Yes

Mobile App

No

Yes

Yes

Yes

Two-Way Audio

No

Yes

Yes

Yes

Automation

No

No

Yes

Yes

Availability of cameras

No

No

Yes

Yes

Night Vision

No

No

No

Yes

Availability of Video

No

No

No

Yes

Ease of Use

 Good as they are, Protection One security systems are notoriously hard to install. This is the major downside of this otherwise perfect home security bundle. The installation requires a certified professional and is priced at $99. Wi-Fi coverage would be needed if a consumer wants the security system to fully rely on wireless, skipping landlines. The extra advantage for the consumer is that the package is moving together with a customer if the customer moves.

Customer Experience

The provider has scooped the majority of good reviews, partly built on the reputation of its sister company. The number of poor reviews is complaining about pricey extra options.

Terms & Guarantees

The terms and conditions offered by the provider are elaborate and need to be studied before signing. Special attention for insurance holders would be needed. A user is signing a 36-month contract, which is a long span for the market. The early termination fee is calculated as the number of remaining months multiplied by the monitoring fee. A consumer is advised that if they terminate the contract, they must return all the equipment they have with the provider.

A Safety Net Warranty guarantees reimbursement of up to $1,000 of the user’s insurance deductible. The security systems come with a 90-day limited warranty.

Customer Support

The provider’s professional skilled staff is always ready to deliver the perfect customer support. Live chat is there on the website to serve a customer 24/7, while the telephone number of the support is 844-836-7730.

Trust Score

The company received a high A+ rating with the Better Business Bureau (BBB). As to the brand’s official statistics, it has got a 97% customer satisfaction score.

Devoted customers of the provider have not been happy with the ADT merger, claiming that the pricing went high while the customer support has become worse.

FAQ

Are ADT and Protection One Security the Same Entity?

The two companies can be considered the same provider. However, their roles are divided: ADT provides supplies, while the equipment is delivered by Protection One.

How I Can Replace the Battery?

The carbon monoxide detectors use alkaline batteries, easily replaced by the customer the same way one would replace a battery on the TV remote control. Other parts use lithium battery extras of which are included in the package. The control panel includes a battery back-up.

How to Terminate the Contract with the Provider?

Customer service assistance is required to terminate the contract early. The fee is calculated as the monthly fee multiplied by the number of months remaining.

Can a Customer Opt-Out of the Professional Monitoring?

Professional monitoring is a non-negotiable included option across all plans offered by the provider. While one cannot opt pout of it, the benefits of having professional monitoring at all times are countless for a consumer.

Pros & Cons

Both sister companies, that merged to deliver the security service for a consumer,  ADT, and Protection One are nationally recognized and are enjoying the highest rating from established institutions. The cons are the long-lasting contracts, mandatory with the provider, spanning three full years, and non-negotiable at that. Termination fees may seem quite cruel to an average customer, and one would need to make a difficult decision before subscribing to the service.

Pros:

  • 24/7 professional monitoring
  • Full automation
  • Cellular & landline connectivity
  • Video surveillance available
  • Web & mobile access through the app

Cons:

  • Long-lasting contact with a high termination fee
  • Unfavorable termination fee/ cancellation policy

Summary

Coming with advanced technology, understanding the security needs of any household, and excellent customer service, the product is a strong competitor to such giants as Vivant, for example, and it is an option any consumer must take into consideration when shopping for security systems. The automation and the utilization of current video technology make the package a spearhead in the industry. The downsides many a consumer would complain about include the notorious long contractual obligations and hard biting termination fees.

Best Inclusive Home Security

Total Score 8.7/10


Features

8.5/10



Equipment

6.5/10



Price

6.5/10



Ease of Use

6.5/10



Trust Score

7.5/10



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About the author 

Crystal Nelson

Crystal Nelson served as a police officer for 10 years and knows every intricate turn security issues can take. Being an adviser to various security platforms, Crystal also uses her knowledge and skills to write reviews on security technologies and their application. Crystal is a regular contributor to Espysecurity.


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