MobileHelp Medical Alert Review: Stay Healthy and Away From Danger

MobileHelp Medical Alert Review: Stay Healthy and Away From Danger

Joshua Hilsberg 
July 7, 2020

This is the company that creates and serves emergency response systems for people who have serious health problems, for example, for those with a prosthesis. Sure, their systems will come in handy for seniors as well. They offer a huge selection of medical devices so that every client can easily find the variant that will meet his needs and lifestyle perfectly.

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Total Score 8.0/10

Features

8.0/10



Equipment

8.0/10



Price

7.0/10



Ease of Use

8.0/10



Trust Score

8.5/10




  • Long-term warranty
  • Very complete guarantee
  • Top-notch customer service
  • Some plans do not admit a monthly fee

General Info about the Provider

This company offers personal emergency response systems that ensure clients’ safety both at home and away. Their systems include a wide range of innovative features available at attractive prices so that every person can afford them.

Major characteristics:

  • a fall detector
  • activity tracking
  • GPS tracking
  • no contracts
  • a smartwatch
  • protection both within a home and outside
  • availability throughout the entire territory of the USA

Background Info

This company has been providing medical devices and surveillance services for several years so far ― since 2016. This brand is well-known all around the country and does not need much advertising. Today, they offer more than just emergency buttons, their clients can choose from an extensive range of equipment that ensures protection of health both inside the house and around the country. Their systems are a good choice for elderly users and people suffering from serious health problems, especially if they live alone.

Major Features

This provider offers a full range of features that contribute to the protection of clients’ health and help them feel safe and calm.

24/7 emergency surveillance

Every subscriber gets access to this service. Regardless of a day of a week or time of a day, a customer is connected with a dispatcher within seconds after sending an emergency alert. Certainly, if needed, a support specialist will get in touch with medics or a client’s contact person.

Medicine reminders

Taking drugs prescribed by a doctor in time is a crucial part of any treatment, but it can be problematic to bear the schedule in mind all the time. Using the services of this provider, one can solve that problem easily. Text notifications about medications will appear on a screen of a base station.

Waterproof accessories

According to the vital statistics, the risk of getting an injury in the shower is high. Hence, all the wearable devices offered by this provider are waterproof, so that subscribers do not have to put them off when taking a bath or a shower.

Activity tracking

By tracking down routine activities of a customer day by day, a system can easily detect any significant changes that should be paid attention to.

Automatic system checks

To ensure flawless operation of such a system in case of an emergency, one should test it regularly. A medical alarm system from this brand checks itself automatically. A user needs just to press one button. This function is not included in basic subscription plans.

Voice control

A personal emergency response system from this brand can be controlled with the help of voice commands. That both provide extra convenience and ensures that customers can easily send medical alarms in case they fall or feel too weak to push a button.

Free accessories

When a client chooses a premium subscription, they get certain items for free. Still, there are paid-for tools as well, for example, a smartwatch.

DIY installation

No doubt, the pro installation provides significant benefits, but it requires paying an extra fee. So, most customers give preference to a DIY option. And one should acknowledge that setting up base stations and other devices from this provider is as simple as possible.

100% refunds

This company guarantees that every client can get his money back if he is not satisfied with the quality of devices or services. Such a trial period lasts 6 months. After that, no refunds are available unless there is a truly serious defect.

A durable battery

Some devices offered by the company can be connected to a landline, but all the wearables rely on batteries. To ensure users’ safety, the brand provides batteries that last 5 months and longer.

An extensive range

A range of their systems can reach up to 600 ft, so it can be safely installed in a large house. More to the point, in some cases, it covers even an adjacent territory.

GPS tracking throughout the country

Necklaces with pendants, bands, and smartwatches are equipped with GPS trackers. So, the team of the company can easily find a user in almost any corner of the country, in the case of an emergency. That feature will be especially handy for people with dementia and other similar conditions.

Equipment and Its Operation

Due to their extensive assortment, every client can easily find all the devices needed for ensuring his safety or the security of his dear people.

A home cellular base station

It is the key component of the system. Every medical device is connected to it. Also, such a station can be used to get in contact with a specialist from a call center of the company.

A hardwired base station

Compared to the previous option, this one is more reliable, since its operation does not depend on the quality and stability of Internet access. Its range is wide enough and can cover both the house and the adjacent territory.

A fall detector

It is well-known that when an elderly person falls, it can lead to serious injuries and even put his life in danger. And the situation gets worse if a person cannot move or call for help. That is a common situation if one has age-related problems with a musculoskeletal system or a prosthesis. That is why this provider offers fall detection buttons. If a user falls, a dispatcher will call the emergency without a delay.

A mobile device

It is compact and can be moved around the house so that there is no need to go to a base station to get in touch with a dispatcher. Also, there is a GPS feature, so that a caregiver or a monitor can quickly find a person under surveillance. One should keep in mind that this item is not waterproof.

A smartwatch

This high tech gadget from Samsung both helps to track the time and to take care of one’s health. It is provided with a pulse oximeter, GPS, a 4G mobile cellular connection, an activity tracking function, and a bunch of other innovative features. It is a good buy for active people who are always on-the-go.

A touchscreen tablet

It is a high-tech alternative to a traditional base station. It combines features of a standard base and multimedia add-ons, like games. There is a monitoring function as well. One should also note that this gadget has an 8-inch screen, so customers do not experience any problems seeing details even if they have poor eyesight.

Operation of a system

Systems installed are watched in real-time mode. Wearables are equipped with GPS, so, in the case of an emergency, a monitor will easily find a client.

Sending alerts is pretty easy:

  1. Push a button on your base station, pendant, wristband, or smartwatch.
  2. You will be connected with a dispatcher, who will get in touch with an emergency service and/or your caregiver if needed.
  3. Your family will be informed as well.
  4. The help will arrive as soon as possible.

Installation

The process is quick and intuitive. Users can easily deal with everything on their own. But in the case of a wired base station, a system should be connected to a landline. So, one will need to call in a technician and pay an extra fee.

Plans and Fees

The costs depend both on the bundle chosen and the payment scheme. For example, if a user decides to pay for 12 months of surveillance at once, one will get a discount.

See the table below to learn more about the contents of each plan.


Item 2

Item 3

Item 4

Item 5

Header

Tablet

-

+

-

-

-

Emergency button

+

+

-

-

-

Mobile alert button

-

+

+

+

-

Monthly payment

$19

N/A

$37

$41

N/A

Lockbox

+

+

+

+

-

Smartwatch

-

-

-

-

+

Base station

+

-

-

--

-

Batteries

+

+

+

+

+

Classic

This is a basic bundle with a cellular connection. There is a 30-day trial period so that clients could test it in practice. Also, if a user chooses to pay for more than a month at once, they will be offered free delivery services. The monthly fee is $19.95.

Touch

This kit includes a tablet instead of a traditional base station, which adds convenience. Medication reminders are provided so that a user can be sure that he takes all the medicines in time. For an extra fee, one can have video consultations with medics. The biggest drawback is that users cannot pay for it monthly; only 6-month ($299) and 12-month ($599) fees are available. And its price is too high for users on a tight budget.

Solo

This kit is a good option for those customers who do not have access to a landline network at home. To install such a wireless system, one will not have to call in a tech specialist and pay an installation fee. The setup process is simple. Choosing this subscription, a client gets all the essential features, like GPS, fall detection, and emergency response. But one should take into account that there is only one emergency button included. Also, if one decides to make a 12-month payment ($395), all the equipment will be provided for free. A monthly fee equals $37.

Duo

This bundle includes a base station and a mobile device with a wireless charger, which is compact and can be easily moved to any room in the house. This plan also comprises a fall button and AT&T coverage. There are no activation fees or equipment payments required. As for the monthly fee, it is $41.

Smart

It includes a smartwatch that monitors the user’s health and provides a connection with a call center 24/7 in any corner of the USA. There is also a fitness app for those customers who prefer an active lifestyle. As has been noted above, this device keeps track of the heart rate as well. It looks stylish, but some clients report that they do not like the design or that it is inconvenient to wear this accessory. It is also a bit pricey.

Usability

This company offers both traditional devices with keypads for those clients who do not know much about technologies and smart products for tech lovers. So, the risk that one will experience serious problems with setting up or using a system from this brand is minimal. The main point is to select a suitable bundle. In any case, there is the tech support available.

Clients’ Experience

Providing excellent user experience is the top priority of this company. Their products are reliable and easy-to-use, and the support specialists are competent and respond to emergency alarms without a delay. Also, they have a convenient and informative website.

Usage terms and warranties

First of all, this provider offers a 6-month money-back guarantee, which means that a client can return a system if it seems to be inconvenient or ineffective to him. Also, every device has a 2-year warranty. Besides, every customer can sign an agreement, in which all the details are specified. That document can be received via email.

As for the privacy policy, every client can be sure that his data is carefully protected. The provider guarantees that they will not disclose any private information about users to any third-party company.

Support Services

The company offers two contact options: phone calls and an online chat. The first variant is the fastest way to get in touch with a support specialist. It is available within the USA only. And the live chat is intended for customers only, since, to access it, one needs to fill in a form with a username and a password.

Customers’ Score

According to feedback left by real clients, services, and devices offered by this company are characterized by the top quality. Most users are satisfied with the selection of monitoring plans and add-ons. Also, customers claim that the 600-feet range is enough. Naturally, the overwhelming majority of users are seniors.

Speaking about the rating, this brand has received A+ from the Better Business Bureau.

FAQs

Is a system from this company a good buy?

Yes, it is. This company has a good reputation and is known to provide reliable products. Also, their dispatchers are polite and respond to emergency alarms swiftly. Also, there is a trial period, so if users are not satisfied with a system, they can return it and get 100% of the money back.

What to install a medical alarm system if I can just call for help by phone?

There is a high risk that a person in danger will not be able to use a mobile phone, for example, due to the lack of strength. Pushing an emergency button on a pendant that hangs on a necklace is much easier and quicker. Using such a device, one can get in touch with a call center at any time of the day or night and get help without a delay.

Can a system from this brand work outside?

Yes, although some devices can operate within a range of 600 ft from a base station only. Still, there is a good selection of wearables that can connect to a call center from any place within the coverage area. These include a pendant, a wristband, and a smartwatch. Thanks to GPS, a monitor can track down the location of a client in a matter of seconds.

What is Connect from MobileHelp?

That is a set of online services for users that help to keep track of one's health and activities. A user can provide access to the information to his caregivers, for example, to his family. By the way, this feature can also be used to track the location of a customer. This online service is provided for free, but there are also paid-for functions.

Major Pros and Cons

As you can see, if you want to install a quality system for medical monitoring, products from this provider are a good choice. In their assortment, there are personal emergency response solutions for every need and budget. Also, this company sticks to good manufacturing practice principles and is accredited by the Better Business Bureau.

Pros:

  • cellular and duo devices
  • high-tech gadgets available
  • a large selection of surveillance plans
  • excellent customer service
  • a trial period
  • long-term warranties

Cons:

  • in the case of certain plans, monthly payments are not available
  • a smartwatch requires improvement
  • no carbon monoxide detectors, smoke sensors or other similar safety gadgets are available

The Summary

As you can see, a personal medical alarm system from MobileHelp can make the life of people with health problems, for example, patients with prostheses, much safer and more comfortable. They will get an opportunity to lead a much more active life, being protected and monitored both at home and outside. It is also a good buy for elderly people who live alone and cannot afford to hire a caregiver. Certainly, even if one is under around-the-clock pro surveillance by a nurse, such a system will come in handy and add to safety.

Best Inclusive Home Security

Total Score 8.0/10


Features

8.0/10



Equipment

8.0/10



Price

7.0/10



Ease of Use

8.0/10



Trust Score

8.5/10



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About the author 

Joshua Hilsberg

Joshua Hilsberg is at the forefront of our editorial team. Being a sensitive and thoughtful leader, Joshua has learned management and planning while working in the management team of one of the leading security providers in the country. Joshua is the chief strategist of Espysecurity, responsible for building the overall content strategy of the platform.


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