Link Interactive Home Security Review: Is It Worth the Shot?

Link Interactive Home Security Review: Is It Worth the Shot?

Jeremy Porter 
June 17, 2020

To help people sort out the industry of security systems, the Epsysecurity team decided to review one of its most high-trusted representatives of DIY devices, Link Interactive. We have covered the key metrics of this provider, including its equipment, features, devices, plans, and pricing policy. You will find out how the company treats its clients with attractive cancelation policies and money-back guarantee. Beyond that, you will learn whether their surveillance is worth your time and money.

More...

Total Score 8.5/10

Features

7.0/10



Equipment

8.0/10



Price

8.5/10



Ease of Use

9.0/10



Trust Score

9.5/10




  • On-Demand Viewing
  • Two-Way Voice
  • Scheduled Recordings
  • Rather pricey

Link Interactive Home Security Review: Evaluating the Provider

To start with, Link Interactive is one of those providers that boast extreme simplicity thanks to DIY options alongside understandable customization. Clients themselves choose what they want from a security system, and decide on add-on features and/or devices. With the help of the review, you may clearly identify whether it is worth it compared to other providers including Vivint, ADT, Brinks, and SimpliSafe among others. We also recommend you to do your research on clients’ feedback to understand what drawbacks you can additionally come across.

Key Perks

  • Home Automation
  • Panic Button
  • Two-audio voice communication
  • HD quality of surveillance
  • Easy Remote Control
  • DIY

About Link Interactive

Their security systems were first introduced to the industry 60 years ago. The provider was initially known as Mountain Alarm; however, a few years later, the rebranding and re-update on products started. Link Interactive began working on DIY solutions and maximized simplicity that will not bound one for continuous tech support. Costco, 2GIG, Alarm.com (that provides DVR recording devices) had a hand in the overall development of Link Interactive. Nowadays, the company offers high-quality devices and home automation features.

On the contrary, Link Interactive is notorious for contracts; however, it can offer some pleasant features when one wants to cancel the plan and save money simultaneously. All in all, all the drawbacks can be covered by interesting and customer-friendly terms offered by the provider.

Advanced Features of Link Interactive Security System

Link Interactive can boast the latest features in the home security market, and they are perfectly built into their security systems. Clients report their smoothness in running, and they fit both large properties and small apartments. Furthermore, there are some special options for pets, seniors, and children who need to be protected around-the-clock. Read below to learn more.

Home Automation

Struggling with electricity bills or want to control what is going on at home whenever you are away? Home automation from Link Interactive may come in handy then. The compatibility with Z-Wave allows controlling the door locks, thermostats, and lights. Beyond that, you may schedule when you want these features to function. With the help of GPS, the security system can be adjusted to monitor/record all the relevant situations whenever you are away.

24/7 Burglary and Fire Monitoring

Link Interactive has much to offer when it comes to a simple detector and/or sensor. These devices are aimed to protect your house from intruders, burglary intentions, as well as fire. They catch the slightest movements, and noises, and may identify a potential threat. All that will contribute to your peace of mind when you leave your house.

Panic Button

Their Panic Button comes in the form of necklace, wristband, and belt clip, which you may always carry with you. By pressing a button, you can immediately be connected to respective authorities and receive help. It fits best seniors who suffer from a heart attack or any other deterioration of their medical conditions, as well as children, who are most exposed to kidnapping.

Environmental Detectors

Flood, fire, carbon monoxide sensors, and detectors will help you feel safe at home. If the security system surveillance is focused on protecting you from intruders, these environmental solutions will do their best to prevent the threat from other sources.

Video Surveillance

Outdoor, doorbell, indoor security cameras provide the user with HD quality of images and ensure one can catch any suspicious movements within the property. A 180-degree view, BlueTooth speaker, night vision, and much more is available with Link Interactive. Check what your kids and pets do whenever they are left alone.

Audio Commands

Managing your home security through the app is one level; another level is when you can control everything with your voice. Command to turn on/off the light and/or camera and adjust the temperature.

False Alarm-Free for Pets

Motion sensors can differentiate the movements of pets from the humans, so there will not be any false alarms. The user gets an immediate alert about motion that comes from people, and never is bothered with notifications about the ordinary actions of their pets.

Equipment and Installation

Link Interactive is generous for features, but the equipment never lags. There are devices to keep one protected from intruders, burglars, and environmental dangers. It is worth mentioning in advance that the equipment price is fair; however, we will come back to the pricing policy in the next section.

Link Interactive Security System Packages

As was said before, Link Interactive is customization-friendly, so the clients themselves choose what their home protection needs. There are 3 packs to choose from, and they include various essential key metrics like cellular connection, home automation, and pro surveillance.

  • Smoke, fire, CO detectors
  • 2-way voice
  • Video recordings, and Analytics

Controls

Link Interactive offers a touchscreen interface panels and base to control the devices and features at home, including cameras from where users may check the recordings and Analytics, although the latter ones are available with the Elite package only. Beyond that, the remote control operates through an app or online, depending on the user’s preference.

  • The base to control the devices/features

Sensors/Detectors

Their security systems include detectors and sensors for motion and heat, which can send alerts to the user or trigger the alarm in case of any dangers. As was said, motion detectors differentiate pets’ movements from human ones, so the potential for false alarms is quite low. Furthermore, Link Interactive has wireless sensors for doors and windows.

  • Indoor sensors
  • Outdoor door/window detectors

Video Surveillance and Home Automation

Integrations with smart assistants and compatibility with Z-Wave are those pillars of Link Interactive security systems that make them popular. You may schedule events, for example, when you leave to work and want the cameras to start recording and register the relevant events with a digital photo, as well as automate the lighting when you come back home. Video surveillance, in turn, will ensure you won’t miss the most interesting domestic events.

  • HD video surveillance
  • Smart home integrations

Installation

There is no need to reinvent the wheel when it comes to installation. Link Interactive is for DIY devotees. Users find it simple to set up, install, and use the equipment. The actual installation will not take more than a few minutes. Those who are not tech-savvy won’t get puzzled with the instructions as well. The good thing about this provider is the absence of any installation fees.

Available Plans and Their Prices

Buying one of the plans does not mean you are deprived of additional expenses, as there are upfront fees, as well as long-term contracts. There are 3 plans, and they differ in features. So, we highly recommend you to understand their relevance for your property and evaluate soberly whether you need one or another device. Only then, you may painlessly enjoy the plan without buying add-ons which you lack.

Comparing the Plans


Standard

Gold

Elite

Monthly fee

$30.99

$39.99

$44.99

Cellular connectivity

+

+

+

Burglar/Fire Break Alarm

+

+

+

Smoke/Fire Detector

+

+

+

Remote Control

-

+

+

Energy Features

-

+

+

Thermostat and Light Control

-

+

+

On-Demand HD surveillance

-

-

+

Triggered Recording

-

-

+

Scheduled Recording

-

-

+

Standard Package

The Standard package is the basic of Link Interactive. It comes with pro video monitoring which works on cellular connectivity, burglar alarm, fire break alarm, a smoke alarm, and fire detector. In case of any power outage or Internet issues, the user is still secured.

Pros:

  • Cheap
  • Easy to set-up/use
  • Carbon monoxide detectors
  • Smoke Alarms/Fire Detectors
  • Cellular

Cons:

  • No home automation
  • Video surveillance is not of HD quality

Gold Package

This package is a compromise for people with above-average paying capacities who want to have the most of their security systems. It comes with home automation, remote control, and energy management.

Pros:

  • CO detector
  • Smoke/Fire Detectors
  • Remote Control
  • Designated Mobile App
  • Thermostat and Light Control
  • Energy Management

Cons:

  • Video surveillance is not of HD quality
  • No recordings

Elite Package

'Elite' speaks for itself, as it is the package for people who want the ultimate home security. Unlike other plans, it comes with HD video quality and AI technology for identifying the faces of intruders, burglars, etc.

Pros:

  • Scheduled recordings
  • On-Demand HD surveillance
  • Home Automation
  • Two-way audio
  • Thermostat and Light Control
  • Energy management

Cons:

  • Pricey
  • No Door Sensors

Overall Usability

The vast majority of users report Link Interactive’s simplicity and wide customization options. It is extremely easy to set up their security system, and the installation process takes a few minutes only. Both people with tech knowledge and those far from this 'science' can deal with set up with no third-party involved. Apart from the installation, users report practicability of a mobile application for smartphone and touchscreen-based controllers. At a few clicks of the button, users arm/disarm the system, adjust the lighting or a thermostat, and schedule events with home automation features. Finally, voice commands work without any lags. The overall usability and customers` impression are great.

Customers’ Feedback on Use

Customer feedback is pretty obvious, there is both good and bad feedback that can impact the potential clients’ decisions. In general, Link Interactive monitoring is decent, and people prefer going for it due to its affordability and an array of features, equipment, and devices. Compared to many other providers of security systems, Link Interactive is decent value, as three packages will not bound one to exorbitant fees. All in all, the feedback on this provider is great.

General Terms on Use of Link Interactive Security System

Link Interactive offers an effective money-back guarantee. If you do not like their systems, feel free to report about it and get your money back during the first month after the purchase. Again, unlike many other providers, Link Interactive offers even to cover the cost of shipping in case of the return of their products. So, you will not lose a cent with them.

Furthermore, this provider attracts its customers with a simple cancellation policy. Yes, they make the clients subscribe to the contracts of 3-year length; however, if within 1 month the client decides to terminate the contract, there will not be any cancellation fee charged. If one month is passed and you think to cancel their monitoring, be ready to commit to at least 75% of the remaining contract.

Link Interactive is customer-friendly, so they have these pleasant perks although you should decide on their relevance only during the first month. With other providers, you are most likely to pay cancellation fees which are usually exorbitant even within the first month of usage when canceling.

Customer Support

Customer service of Link Interactive is efficient; however, you will not have a chance for 24/7 support, as the company has limited working hours. First, you may contact them by email or phone, or with the help of live chat at their official website. Secondly, you have to contact them only from 8 am to 10 pm Mon–Fri, and 9 am to 6 am on Sat. On Sundays, they do not work. It may be considered as a drawback for those who frequently have inquiries about their monitoring, NFS fees issues for monthly payment among others.

Trust Score

Customers do enjoy the DIY option with Link Interactive, and advanced features and devices. Existing clients find home automation, and energy management as one of the most interesting features for their security. As for drawbacks, the provider has high upfront fees, and of course, lengthy contracts that with other companies one is most likely to avoid, so they are more attractive in this way. Beyond that, people find the Elite package quite pricey.

As for BBB (Better Business Bureau) ratings, Link Interactive has A+. Trustpilot gives their security systems 4.4 or equivalent to Excellent. Finally, Consumer Affairs gives them 4.5 stars.

FAQs on Link Interactive

What Is Link Interactive?

Link Interactive is a home security company with over 60 years standing in the industry, previously known as Mountain Alarm. It offers DIY security systems with an array of features including home automation, environmental protection, HD surveillance. The company works with contracts but has a customer-friendly cancellation policy and a reliable money-back guarantee.

Is Link Interactive Worth It?

If you look for affordable pro-monitoring with DIY installation, Link Interactive will come in handy for your home security. You may always try them for one month and then decide on their relevance. If you want to cancel, you can do it within 1 month after the purchase as well. So, it will make your consideration of its worth more convenient.

Is Installation of Link Interactive Devices Hard?

Link Interactive security systems come with DIY installation only, so it is not hard to set up the devices, and equipment. You may spend minutes making your system work. In case you still struggle with the installation, you may contact their support team to receive helpful tips or navigations.

How to Get 30-Day Money-Back Guarantee with Link Interactive?

It is all easy as the ABC. First, you subscribe to Link Interactive’s plan and sign the contract. From the day you signed a contract, you should start counting 30 days. If during one month you did not like their systems, you can contact them and ask for the reimbursement. If there is any shipping involved, the company will cover its cost as well.

Link Interactive Security System Pros&Cons

You could probably see that Link Interactive has many things to be proud of. Let’s cover them up in a short pros&cons table for final evaluation.

Pros:

  • Extremely easy DIY installation
  • Cellular monitoring
  • Environmental protection
  • HD video surveillance
  • Home automation
  • Customer-friendly provider
  • Money-back guarantee within 1 month
  • A good reputation in the industry

Cons:

  • High upfront fees
  • Contracts

The Bottom Line

All things considered, Link Interactive can be rated as one of the best DIY providers of security systems: it has affordable and premium plans; a myriad of features; and customer-friendly support. The current users report their devices to function properly, and the major rating platforms praise the provider with excellent scores. If you are ready to commit to a 3-year contract, their security system will be a great value. Otherwise, if you are tired of lengthy contracts, read about other providers with us.

Best Inclusive Home Security

Total Score 8.5/10


Features

7.0/10



Equipment

8.0/10



Price

8.5/10



Ease of Use

9.0/10



Trust Score

9.5/10



Loved this? Spread the word


About the author 

Jeremy Porter

As a former sales manager, Jerry has extensive experience in home safety solutions. He has been working in this sphere for 12 years. He is industrious, ambitious, and accurate. As of now, he has been writing home security articles for about 6 years and has already managed to present his materials in a range of influential periodicals, including The Washington Post.


{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}