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Lifestation Medical Alert System Review: Forget About Danger When Alone

Lifestation Medical Alert System Review: Forget About Danger When Alone

Joshua Hilsberg 
July 19, 2020

Today’s market abounds with various personal emergency response systems (PERS) meant to connect a person to an emergency contact or a rescue service in case of a life-threatening situation. Put simply, a PERS is a device that allows summoning pro help as simple as a mere pressing of a button when an emergency occurs.

Systems like Lifestation Medical Alert are in reality mobile or landline units with a monthly or annually recurring fee based on a customer’s subscription plan. Personal emergency response systems combine both hardware and software to send signals to emergency call-centers by a single push of a button, generally worn as smartwatches or in a form of a pendant around the neck.

More...

Total Score 8.3/10

Features

9.0/10



Equipment

8.0/10



Price

8.0/10



Ease of Use

7.0/10



Trust Score

7.5/10




  • Adds-on are easy to install
  • Customer service is prompt and nice
  • Very convenient pricing for the cost
  • No DIY set up for landline options

Medical alarms also include help buttons, emergency communicators, fall monitors, and medical emergency response systems (MERS). They give people who live alone a feeling of safety, as they can be sure they will always be helped in case of emergency, while their friends, family members, and caregivers have peace of mind, assured that their loved ones are being protected 24/7.

Lifestation Medical Alert In More Detail

There are hundreds of medical alert systems available on the market, different in equipment, pricing, features, and quality. A wide range of options can complicate the quick choice of the right product. What differs LifeStation from its competitors is that the company uses only premium-class materials only to produce their PERS devices. As a result, their GPS medical alerts need to be recharged as often as once in five days, which is the yet unbeaten level. A long-lasting battery is just one of the numerous advantages of Lifestation MERS, so let us take a closer look at this product to help you make the right decision before the purchase.

Lifestation Medical Alert Main Features

  • Prolonged battery life
  • Modern, sleek design in a form of an accessory (a wristband or a neck pendant)
  • GPS tracking
  • Landline and cellular connection
  • 20-second response time
  • 2-way communication

A Few Words About The Company

Lifestation is a major provider of medical alert monitoring and telemedicine technology solutions in the USA, headquartering in New Jersey. Having made themselves noticed back in remote 1977 the company specializes in developing innovative platforms that empower the lives of individual citizens, letting them enjoy safety and independence in the comfort of their homes. Lifestation offers two main products: a wireless medical alert device that uses a cellular signal, like a mobile phone, and an in-home center plugged into a landline phone jack with a working radius of around 400–1000 feet. Both solutions are widely popular with over 2.4 million users in America alone.

Ultimate Health Protection

Both products are comprehensive and modern. The mobile device includes GPS tracking, a fall detector, a speaker, a microphone, a test button, and automatic voice prompts. It connects to the nationwide AT&T 4G LTE network service, which makes it possible to monitor the user anywhere in the US.

An in-home unit is designed for customers who want to maintain their safety within their homes. The system consists of a portable help button and the base station. The system’s signal covers 500 ft, which is equal to two football fields. The unit is equipped with a powerful speaker and a sensitive microphone for easy communication with emergency call center operators. The console works from the landline phone cable. It also contains a backup battery, which means you will still be able to summon help from the help button even if the electricity goes out.

Lifestation wearable emergency buttons are waterproof and can work both in the bathroom and the shower.

Personalized Emergency Subscription Plan: Feeling Secure 24/7

Along with the devices, Lifestation also offers a personalized emergency action plan starting with $20 per month. However, this fee will increase depending on additional features an individual may want to include in their health protection plan.

Response In Less Than 30 Seconds: The Fastest Medical Alert So Far

A quick response is crucial in an emergency. As for Lifestation, their operator comes on the line within 20 seconds and asks whether the person needs help. Then the call-center specialist checks a list of caregiver contacts that the user needs to provide when signing up for a medical alert service. If the operator cannot reach an emergency contact, or there is a life-threatening situation, then the operator dispatches the call to the local rescue service.

Top-Quality Equipment And Powerful Battery — Guaranteed 

Every buyer wants their devices to be made of premium materials and work long and smoothly. The company offers a 5-year warranty for all its products including battery replacements.

Great Coverage: Move Wherever You Want

Customers who are planning to move to another house need not worry that their PERS device will work effectively in any place where cellular or landline networks do.

Text Your Caregivers That You Need Their Help

Life alerts devices allow a user to set up text messages so that caregivers and family members will receive SMS informing that their care recipient is in danger. The feature is activated with a mere pressing of a button that will send the alert to the person from the emergency contact list.

Landline And Cellular Units: Choose What Suits You Most

Whether you are a homebody or a socializer, Lifestation has products for both categories of customers. The company offers mobile and landline medical alert systems, each having its merits and peculiarities.

Equipment & Performance

Lifestation medical alert technologies are among the best in the industry. Their equipment is robust and functional, fully answering the requirements of tech-savvy customers. This is what you can expect from each of their products.

Emergency Button: Immediate Response

Generally designed in a form of a medallion or a bracelet, the medical alarm system features one large button, pressing which, you get connected with an emergency call-center operator who will send you help. It is as simple as that. Users just need to choose the service plan to fit their needs and budget.

2-Way Communication Console: Feel Safe At Home

An in-home medical alert unit works in and around your home. This system includes two major components: the emergency button and the console itself. The help button is wirelessly connected to the main console. Because it gets activated only when you hit the button, the battery life in the pendant lasts over 3 years. The console itself comes with a two-way communication feature, allowing the user both to report the issue and hear the operator’s instructions.

Medical Alert Pendant: Signal Your Trouble

The medical alert is a lightweight, water-resistant device with a large button, intended to be worn as a pendant or a wristband. It connects with the AT&T 4G LTE network and also has GPS and Wi-Fi features. When a user pushes the help button, a generated signal lets the caregivers know about the issue.

Enjoy Extra Protection With The Medical Alert Wall Button

Lifestation in-home solutions also come with the wall-mounted button that transmits a signal to the main console to contact the operator and receive urgent help.

Mount Help Buttons Wherever You Want 

Additional help buttons can be installed in any area, including a bathroom, hallway, kitchen, and bedroom to get the entire house supervised. Their cost is pretty moderate, while the sense of security they drive is priceless.

In-Home Medical Alert System: Being Protected 24/7 

Along with a pendant with GPS,  the system also includes a help button. Lifestation offers a comprehensive solution that protects the user both in and outside the home, making sure their lives are out of danger.

Enhanced Location Services: Quickly Detecting Where You Are

Lifestation runs on a proprietary algorithm combining GPS, Wi-Fi, and Mobile LTE technologies to track the client’s location information with utmost accuracy. Since the current location refers to private information, the company promises to never share it with third parties.

Lockbox Option: Let The Help Get In Seamlessly 

In case the help-seeker cannot open the door personally to let the rescue team in, it is possible to hire a medical alert lockbox option. It is, in essence, a tiny safe box where your home key would be kept. The box is attached to a special place outside and can be opened only with a password in case of an emergency. When you press the help button, the call-center agent can share the lockbox password with the emergency responders or caregivers if you report that you are not able to answer the door by yourself.

How Does A Medical Alert System Work?

Personal emergency response devices can be made as a pendant or a wristband with a button. Their principle scheme of the process is below:

  • When you press the help button on your gadget, the signal goes to a medical alert monitoring center through a landline or a cellular network.
  • In a few seconds, a call-center agent answers and asks what happened.
  • Knowing that you urgently need help, the operator checks the list of caregiver contacts to send to you.
  • If the responsible caregiver cannot help, or your situation is extremely dangerous, the operator summons the local 911 service.
  • Help is dispatched.

How To Get Started

The setup procedure is effortless. Lifestation devices are designed with your convenience in mind, so that even a senior person unversed in modern technologies will quickly figure out how to use this product. If the user needs some guidance to set up their Lifestation medical alert, the company reps will be glad to be of assistance.

Plans & Pricing

Together with the device itself, customers will also need to choose a service plan based on their health condition, budget, and features required.

Lifestation Service Plans 

The company offers several packages differentiating by fee and services included. Here is a comparison table of Lifestation service plans to empower your decision.


Standard

Select

Supreme

Cost

$26.95

$31.95

$41.95

Delivery

Free

Free

Free

Wireless or Wired

Wired

Both

Both

Fee for activation

Yes

No

No

Help Button

Yes

Yes

Yes

Wristband and Pendant

Yes

Yes

Yes

24/7 free monitoring

No

Yes

Yes

Protection Plan

No

Yes

Yes

Lockbox Option

No

No

Yes

In-Home Landline Standard

As the name suggests, this medical alert system works with a dedicated landline. It means that it requires professional installation that must be carried out by the company specialists, not by the users in the DIY manner. Another inconvenience that comes with this pack is that it does not include home protection and the lockbox feature to let emergency responders immediately in.

Pros:

  • 24/7 monitoring and swift response
  • Works in every place with a landline network
  • Long-lasting battery
  • Ease-of-use

Cons:

  • You cannot hire a lockbox for emergency calls
  • You will have to pay for activation

In-Home Cellular Select

The in-home cellular service plan has much in common with standard, plus it can be both wired or wireless, depending on the client’s preferences. The package also includes decent protection to safeguard the user’s health irrespective of his current location. The range of coverage is 600 feet, so no matter whether you are at home or walking on the street, you still will be able to use the service.

Pros:

  • Automatic fall detection
  • The battery does not need to be recharged
  • A lightweight pendant
  • 600 feet working radius
  • Wired and wireless

Cons:

  • Not extensive protection plan
  • The response may take more than 30 seconds

Supreme Mobile Plan With GPS 

This is the best service plan with maximum features. For instance, the lockbox option comes without an extra fee, granting the rescue team will be able to enter the home even if the owner has fainted or cannot move. Though this package is more expensive compared to other offers, it does have some principal advantages.

Pros:

  • Precise location detector
  • Free activation
  • Wireless and Wired Options
  • Lockbox included

Cons:

  • Quite expensive
  • Can be paid only with a credit card

Add-ons

Each of these plans can be complemented with some accessories for greater efficiency. These accessories give the user an elevated sense of protection both inside and outside their homes.

Lockbox: Essential For Caregivers

This feature can save you life in case of an emergency. Once a customer has lost consciousness or cannot move, doctors and nurses will not be able to enter and provide help. But at just a $3.99 monthly subscription, the lockbox will give responsible caregivers access to the client’s home in extreme situations.

Bathroom & Hallway Help Buttons: Feeling Secure In All The Premises

For an extra $2.49 per month, it is possible to install auxiliary buttons on the walls in different areas of the home. Therefore, the person will still be able to call for help even if he/she slips or gets into an accident in the bathroom or kitchen.

Additional User: Let Protection Cover All Your Loved Ones

In case senior citizens or people with a health condition live with others, including additional users to your Lifestation medical alert system is pretty wise. The option will cost you $3.99 per month, granting inner calm not only you but your respectable family members as well.

Easy To Use

Medical alert solutions from this provider are highly regarded for their great usability and a simplified order procedure. A client just needs to make a phone call, and the equipment will be delivered to their door by a team of the company’s technicians to set up the unit properly. They also will explain how to use and maintain the device, and the explanation is very simple to grasp and does not require any technical knowledge.

Excellent Customer Experience

Lifestation products have great reviews over the Internet. It has been in the business for over 40 years already and developed a broad client database with millions of glad users. Let’s see in more detail what makes this provider so trusted.

Terms And Policy 

As for the official Lifestation website, its information is exclusively for personal use, and visitors are not allowed to share the content presented at https://www.lifestation.com/ with anyone without permission. As for customers’ private data, the company swears to keep it thoroughly protected and never shares with third parties. The company’s website is available for users over 13 years old. An individual who buys Lifestation products agrees to receive calls from the provider. If you become a client of Lifestation, you will be asked to give your consent to personal data processing, and the company’s monitoring agents will be able to see and access the data you provided.

Customer Support

The reps are well-trained, dedicated, and prompt to answer queries. However, they provide support only within business hours without working on weekends. There are two ways of how you can reach the Lifestation customer support team: by telephone with instant response for the USA clients, and by email with the answer taking quite long.

Rating (Based On Trustpilot & BBB.Org)

Based on the reviews posted on Trustpilot and Better Business Bureau, Lifestation products are generally popular and highly on-demand. Customers appreciate that the team responds to calls without delays; the quality of equipment is decent, and the medical alerts do not fail when contacting caregivers. As for payment flexibility, the service is available in three subscription plans. If a customer is dissatisfied and applies for a refund, the company seems to be very reluctant and slow at times; still, they never refuse to return the payment. People also like that Lifestation health monitoring systems can be both wired and wireless for enhanced protection.

FAQs

Is Lifestation A Trusted Medical Alert Provider?

Yes, the provider gained an excellent reputation over the Internet and has millions of clients all over the world. The company’s medical alert systems and services are indicated for sick people and senior citizens who live alone and are at risk of falls or other kinds of emergency. If you still doubt, do some research through Trustpilot, Amazon, BBB.org, or other open recourses where customers share their opinion about companies.

Can I Take My Lifestation Medical Alert System With Me If I Move?

Yes, you can, and this even will not cost you a dollar. It is a very helpful aspect of Lifestation Medical Alerts: owners can easily take the equipment with them when moving houses. But you should still notify the company about your relocation to make sure their operators keep monitoring your health in a new area.

Can I Return My Lifestation Medical Alert System If I No Longer Need It?

Yes, you can, and it will not be difficult. Anyone who no longer needs Lifestation service can give it back. However, a money refund is not involved, unless it is an issue with the equipment, of course. If you do not have the original box of the medical alert, the company will not accept it back either. In other cases, you just need to pack the device inside the box and send it back by mail.

Can I use Lifestation Medical Alerts Anywhere in America?

Their devices work across the whole country so that anyone living within the USA borders can use the company’s equipment and service packages. Clients can choose between weekly, monthly, or annual subscription plans, which vary by price and features included.

Lifestation Medical Alert System Pros & Cons

While many companies are specializing in health monitoring systems, Lifestation has certain advantages that give it an edge over competitors. Benefits you reap when opting for Lifestation medical alert include:

Pros:

  • Flexible pricing to meet the needs of different clients
  • Free shipping for all the plans
  • A possibility to install add-ons
  • Ease-of-use
  • Customer support is fast to respond and help

Cons:

  • Landline options must be installed only by the company’s professionals
  • Cheap plans do not include free monitoring

Forget About Health Dangers

Lifestation offers complex health monitoring services to give both individuals and their caregivers a sense of security and flexibility in their daily lives. With Lifestation advanced technologies, customers know for sure — their health is properly monitored. Call-center specialists respond promptly and competently, and they have recourses to notify families, caregivers, and local rescue teams. A client just needs to select a suitable plan to start feeling secure with a Lifestation medical alert.

Best Inclusive Home Security

Total Score 8.3/10


Features

9.0/10



Equipment

8.0/10



Price

8.0/10



Ease of Use

7.0/10



Trust Score

7.5/10



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About the author 

Joshua Hilsberg

Joshua Hilsberg is at the forefront of our editorial team. Being a sensitive and thoughtful leader, Joshua has learned management and planning while working in the management team of one of the leading security providers in the country. Joshua is the chief strategist of Espysecurity, responsible for building the overall content strategy of the platform.


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