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Frontpoint Home Security Review: Best Personalized Protection for Homes & Families

Frontpoint Home Security Review: Best Personalized Protection for Homes & Families

Jeremy Porter 
June 15, 2020

Frontpoint is a company that strives to turn home security into an easy and simple task. The company created a range of hardware and equipment options and offers flexible pricing depending on the package. Frontpoint provides excellent customer service and is worth considering for any home security needs. In the following 2020 review, we are observing the company’s plans and features that will be of interest to consumers.

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Total Score 9.1/10

Features

9.5/10



Equipment

9.0/10



Price

9.0/10



Ease of Use

9.2/10



Trust Score

9.5/10




  • Risk-free trial for 30 days
  • Custom equipment packages
  • Excellent customer service
  • Upfront costs are high

Frontpoint Home Security Comprehensive Review 

Frontpoint Home Security is using a nuanced, customized approach to home security. They are distinguished by their fine-tuning when approaching home security systems. Customers of the company get pre-programmed security equipment delivered straight to their homes. The security system is easily installed on the spot by the company’s professionals. Frontpoint Home Security is famous for its do-it-yourself accessibility and top-notch quality equipment. A customer has to simply keep their wi-fi on to have their homes secured at all times. Homeowners who opt for Frontpoint can rest assured that nobody and nothing will disturb their safety.

Key Features include: 

  • 30-day flexible cancellation policy
  • 24/7 monitoring
  • Smart-device compatibility
  • Wireless security system
  • Video-recording
  • DIY installation

Company Background Information

Founded back in 2007, the company behind these security systems has employed skills of excellent customer support specialists. They truly have the best customer support across the field of home security systems. The CEO of the company is Syed Zaidi, and the regular staff includes more than 500 high-skilled employees. The main office of the company is situated in McLean, Virginia. This company takes pride in delivering DIY home security systems. Customers of the company are spread across all states of the United States. While trying to reform the obsolete techniques for private property security frameworks, Frontpoint offers forefront innovation and technology, delivered by trustworthy employees. While the manufacturer started as a relatively small enterprise, they soon had grown to become one of the forerunners in the field of affordable DIY home security. The company has been recognized by the prestigious Angie’s List Super Service Award and is featured with an A+ rating of the Better Business Bureau.

Frontpoint Home Security Features

Frontpoint serves to appeal to a wide variety of clients. Every household is unique, yet it needs to be protected from all sorts of potential hazards. Implementing a wide range of equipment and technical support, the company is striving to reach out and to protect any homeowner in need of home security.

Touchscreen Control Panel

The touchscreen is featured on every product designed by the company. Controls area that is featured across the product range is easy to identify, while all familiar industry-standard buttons are also at hand. Overall, the interface can be even used by a minor, it is so simple and intuitive.

Crash & Smash Protection

Potential perpetrators would not be able to damage control panels on the system, owing to the system’s special “crash and smash protection.” If someone is trying to break in the system, it will instantly notify the Rapid Response to take action and to ensure the customer’s safety keeping his mind is at rest.

Cellular Monitoring

A customer would not need a landline for connectivity when using the security system by Frontpoint. This important feature allows for stable coverage and support, especially during weather incidents that can cause damage to land wires. Back up charging system would ensure the uninterrupted functioning of the system. The only item of equipment that is dependent on the availability of the Internet is the camera range.

Mobile App Compatibility

A customer is provided with easy tracking of their household from the distance with the help of the mobile app that comes together with the package. While this feature does not automatically come with all plans, it is available as an option. The app works on smartphones and tablets of any manufacture and provides easier instant control over the installed equipment.

Still Image Capture

The control panel on the system can send the Rapid Response team a still image. The system is equipped with motion camera sensors that can capture a photo and then send it directly to the law enforcement officer of the choice. Motion sensors and motion detectors implemented by the company are of the highest standard.

Video Surveillance

Frontpoint provides video security cameras for both indoor and outdoor use. The high-resolution lenses are capable of capturing high-quality images at any time of the day and night. This feature can also be accessed on the connected mobile device with the help of the mobile application we discussed earlier.

Environmental Monitoring

The surveillance system engineered by the company is also tracking environmental threats such as hurricanes, heavy rain, or any other extreme weather condition that might happen. Installed sensors can monitor flood, excessive heat, high smoke levels to make sure a homeowner wouldn’t have damage from environmental factors. Carbon monoxide detectors have been implemented widely recently and the company’s product is no exception. Their detector is one of the newest on the market.

Energy-Saving Home Automation

While pricing on the system can put off some consumers, it is worth considering that the company includes monitoring sustainable energy. The system allows the monitoring and control of AC, heating, and lighting for keeping energy spending at the control levels, preset by a customer.

Equipment & Installation

Frontpoint offers the full range of home surveillance devices, from little smart doorbells and sensors to video cameras.

Frontpoint Home Security System

DEVICE

DESCRIPTION

Frontpoint Hub and Keypad

The hub works either with WiFi or with a cellular signal ensuring constant connectivity. It functions as a command center for the security system.

Cameras

DEVICE

DESCRIPTION

In-door Camera

A high-resolution camera covers the whole of the inside of the house. For instance, the doorway, the garage, the attic.

Premium In-door Camera

The premium camera comes with Bluetooth speakers, 180-degree angle of observation and tilt, as well as Full HD video functionality.

Outdoor Camera

The outdoor camera can detect movement from up to 40 feet away, regardless of the time of the day.

Doorbell Camera

A customer can see who is there at the door with a help of this camera.

Home Automation

DEVICE

DESCRIPTION

Smart Door Lock

The smart door lock uses backlight making getting to s customer’s home easy.

Smart Light Bulb

This feature allows creating an illusion that somebody’s at home even while they are not. Makes it hard for potential intruders to decide on breaking in.

Wireless Light Control

This feature is launched through the mobile app.

Garage Door Controller

The convenient feature is handled through the mobile app as well.

Intrusion Sensors

DEVICE

DESCRIPTION

Motion Sensor

The motion sensor oversees 44 feet and has a 90-degrees view angle to make sure home-owners would be able to sense visitors in advance.

Door & Window Sensor

This system alerts the homeowner if someone is trying to break through windows or doors.

Glass Break Sensor

The device will alarm if someone is breaking through the window. False alarm instruments are also available.

Environmental features

DEVICE

DESCRIPTION

Smoke & Heat Sensor

The device is not only excellent in detecting smoke but it will also notice the excess of heat in the surrounding area.

Carbon Monoxide Sensor

The carbon monoxide sensor incorporates the latest technology and comes with the nearly inexhaustible battery. The carbon monoxide detector is unfailing.

Flood Sensor

This device allows the prevention of the accumulation of water on the floor.

Accessories

DEVICE

DESCRIPTION

Keyless Remote

This device allows a homeowner to unlock the door from up to 100 feet away.

Panic Pendant

This device allows a homeowner to unlock the door from up to 100 feet away.

Frontpoint Home Security Packages & Prices

Depending on a chosen plan, a customer could spend from a few hundred dollars to $2000 for the package.

Hardware Packages

The company offers six hardware plans in total, which we review below. Starting from $430 and going all the way to over $1,300, these are tailored for specific demands. The plans are Starter, every day, Plus, Select, Preferred, Elite.

Monitoring Plans

The monitoring plan pertains to the surveillance and security coverage a customer obtains. There are three monitoring plans available: Protection, Interactive, Ultimate.

Protection Plan: An Affordable Option

This option starts at only $34.99 a month. The protection plan includes 24/7 professional surveillance equipped with cellular and wireless connections. Customers receive environmental sensors to detect carbon monoxide or smoke. The plan features intrusion protection, fire alerts, and life safety instruments. Important to note, the mobile application compatibility is not included with this plan.

Interactive Plan: Includes Mobile Control

For a few dollars per month more, a customer can have the opportunity to observe his house from anywhere they want, including most remote locations. All that is needed for this is a stable mobile connection. A customer is advised to take care of his mobile operator coverage to ensure uninterrupted surveillance from remote points.

Ultimate Plan: Includes Live Video Streaming & Still Image Capture

For $44.99 per month, a customer receives full range video capabilities. The ultimate plan is the fullest package one can get for a reasonable price. A customer gets high-end intrusion and environmental sensors, adjustable-quality video footage, and 24/7 customer support. The customer support is available for all options present among monitoring plans. The company is famous for providing quick-to-react support to ensure customer satisfaction.

Monitoring System Comparison Chart


Protection Plan

Interactive Plan

Ultimate Plan

Price per month

$34.99

$44.99

$44.99

24/7 Monitoring

Yes

Yes

Yes

Mobile Application

No

Yes

Yes

Smash Protection

No

Yes

Yes

Video functionality

No

No

Yes

Image capturing

No

No

Yes

Environmental Sensors

Yes

Yes

Yes

Energy-Saving Automation

Yes

Yes

Yes

Priority Support

No

Yes

Yes

Equipment Packages

To launch and operate the monitoring properly, a customer also would need to purchase an equipment package offered by the company. There is a total of six plans to choose from, starting from a basic package to a fully-outfitted complicated system. We are describing the plans below:

PACKAGE

DESCRIPTION

Safe Home Starter

This one costs  $430.95 and incorporates one Hub and Keypad, as well as a movement sensor. Customers will get two extra sensors to use for entryways or windows if needed. Extra features are likewise accessible; however, they come at an additional expense.

Safe Home Every Day

The price for this one is $528.93 while the plan incorporates the Hub and Keypad. It also comes with two movement sensors and three additional sensors for entryways or windows. Whatever other gear that a customer might want to add on would come at an additional cost.

Safe Home Plus

This mid-tier plan costs $548.93, making it just $20 more than the Everyday bundle. The Plus arrangement features two extra glass break sensors, while the motion-activated sensor is only optional.

Safe Home Select

This solution would cost $701.90. While the price looks high, it is justified by the number of features included. Alongside the Hub, Keypad, two movement, and three-entryway sensors, it is accompanied by glass break alert and smoke/heat gadget.

Safe Home Preferred

This plan costs $834.88 and has everything that is included in the Select plan while featuring an additional entryway/window sensor. What's more, it has a remote indoor camera, making it the least expensive solution that includes full video recording.

Safe Home Elite

This all-inclusive top-notch elite package is equipped with the Hub, Keypad, a total of six door/window sensors, two motion and glass break activators, one smoke alarm, an indoor camera, and also a special camera for outdoor performance.

Comparison of Equipment Kits & Prices


Starter

Everyday

Plus

Select

Preferred

Elite

Price

$430.95

$528.93

$548.93

$701.90

$834.88

$1332.84

Glass Break Sensors

0

0

2

1

1

2

Motion Sensors

1

2

0

2

2

2

Door Sensors

2

3

3

4

5

6

Indoor camera

0

0

0

1

1

1

Outdoor Cameras

0

0

0

0

0

1

Heat Sensors

0

0

0

1

1

1

Frontpoint Smart Home Equipment

Device

Price

Hub + Keypad

$299.98

Indoor Camera

$99.99

Premium Indoor Cam

$199.99

Doorbell Camera

$189.99

Outdoor Camera

$199.99

Smart Light Bulb

$9.99

Smart Door Lock

$179.99

Garage Door Controller

$69.99

Wireless Light Control

$49.99

Motion Sensor

$64.99

Door Sensor

$32.99

Glass Break Sensor

$74.99

Smoke/Heat Alarm

$64.99

Garage Door Sensor

$44.99

Carbon Monoxide Alarm

$89.99

Flood Alarm

$44.99

Panic button

$39.99

Keyless Remote

$31.99

Ease Of Use

Frontpoint security equipment requires the initial installation, which is sometimes quite a challenge to perform for inexperienced users. Customers who are handy and well-equipped for do-it-yourself projects can take a shot to figure out the configuration of the security equipment. For a skilled and quick-thinking customer, the installation process can take for up to an hour. For the majority of customers who are used to providers installing their equipment for customers, the operation of properly installing the system may take for up to two hours. The assemblage is intuitively understood, yet it can be somewhat tedious. Notably, security systems provided by Frontpoint are compatible with Amazon Alexa and Echo as well as Google Assistant. The systems come in line with the latest smart home technologies, implementing IOS and z-wave protocols. The latest compatibility that can come handy is  Google Home. That means that simple voice commands would do for operations of alarming or even turning the lights on.

Customer Experience

The Frontpoint’s support team is famous for its responsiveness and responsibility. Their rates are among the highest on a scale of security system providers` support teams. This is the major factor in counting customer satisfaction, as security systems with modern equipment are relatively new to the market and a regular consumer faces difficulties in operating them time and again. With each year, more customers turn to the company’s security systems and services. Customers can rapidly have their questions answered fully and find the plans and equipment that would fit their home security needs.

Terms & Guarantees

These products and services are covered by the warranty only if a consumer signed a contract with a manufacturer. There is a 30-day money-back guarantee. After 30 days, customers sign a one or three-year contract, depending on the picked package. The contract termination fee applies. Fees are outlined in the individual service contract. If a customer wants to terminate their contract, they need to contact the provider’s support team and resolve the termination procedure.

Billing to a company is possible via a credit card or any bank’s checking account. The company may use some personal information, such as e-mail, to provide marketing materials and updates as well as to have an option to take administrative action on a user’s account when necessary and is required by current laws and regulations.

Customer Support

The support is available 24/7 both through the Contact button on the website or via the phone. The email of the support team is privacy@frontpointsecurity.com; the telephone number is 1-833-823-5608.

Trust Score 

The company is trustworthy. They an A+ rating the prestigious Better Business Bureau. Trustpilot published over 5,000 reviews from trusted customers, averaging at 4.5. No need to mention — this is an excellent score.

FAQ

Does The Frontpoint Security System Work With Alexa?

Yes. Frontpoint system is designed to be connected with Alexa.

Is Frontpoint Security Hackable?

While it is very hard to break in the Hub or the Keypad, a customer is advised to change a password once in a while. Passcode protection is advised, too.

Does Frontpoint Do Monitoring?

Yes. Like any decent security provider, Frontpoint cover their consumer with their monitoring systems 24/7.

Does Fronpoint Protection Have Cameras?

Yes. Both indoor and outdoor cameras are available. The number of cameras depends on a plan. Please look through the relevant table to see how many cameras are available for each plan.

How Much Is The Cancellation?

The cancellation fee is estimated to be 80 percent of whatever a customer’s plan costed.

Frontpoint Home Security Pros & Cons

Frontpoint is one of the frontrunners, alongside with Vivint and Simplisafe, in the modern home security technologies implementation and practices. The company doesn’t run tactics of deceptive advertising and sells what it is there. The key benefits of the service of the company for a customer are versatile customization and ease of use. The products of the company could fit equally for a first-time user as well as for a professional who is well-versed in home security systems. The initial up-front costs may seem high for a regular customer; however, the price is justified by the quality of the product. The support team is knowledgeable and helpful, while the hardware is top-notch.

Pros:

  • Custom equipment flexible packages
  • D-I-Y accessibility
  • Top-notch customer service
  • Free trial for 30 days
  • The wide selection of plans and pricing

Cons:

  • Installation can take a lot of time
  • Upfront costs are relatively high

Summary

The company offers a very competitive set of security plans and can firmly stand against any rival on the American market. The pricing gets a bit higher than moderate for an average consumer, but the quality is unbeatable. Consumer reports and scores are among the most favorable.

Best Inclusive Home Security

Total Score 9.1/10


Features

9.5/10



Equipment

9.0/10



Price

9.0/10



Ease of Use

9.2/10



Trust Score

9.5/10



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About the author 

Jeremy Porter

As a former sales manager, Jerry has extensive experience in home safety solutions. He has been working in this sphere for 12 years. He is industrious, ambitious, and accurate. As of now, he has been writing home security articles for about 6 years and has already managed to present his materials in a range of influential periodicals, including The Washington Post.


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