CPI Security Systems Review: Does it Live Up to Its Name?

CPI Security Systems Review: Does it Live Up to Its Name?

Joshua Hilsberg 
August 31, 2020

The CPI security company is greatly respected in this industry and promises a lot in terms of the utmost safety for your family members. The Epsysecurity team reviewed its key metrics to facilitate your decision. Make yourself comfortable and learn if CPI is worth your approval!

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This provider offers advanced technology and add-on options for residential home protection and commercial surveillance. With ADT Home Security integrations, mobile app, and a variety of hardwired and wireless products, this 145-year-old enterprise serves millions of properties each year.

Total Score 9.2/10

Features

9.0/10



Equipment

9.0/10



Price

8.0/10



Ease of Use

9.0/10



Trust Score

9.5/10




  • Knowledgeable technicians
  • Efficient customer support team
  • Receive important alerts only
  • Long contracts

CPI Security Systems Review: In-Depth

CPI Security company is an award-winning provider of monitoring solutions that have serviced in the industry for over 25 years. The company is most well-known in the south of the country, where they are considered one of the largest privately-held security providers. They are trustworthy, customization-friendly, and always ready to help clients make conscious decisions regarding the security of their houses. The first impression is excellent, let us consider the details.

Key Perks

  • 24/7 customer support
  • No false alarm guarantee
  • Immediate alarm response
  • Pro installation
  • Video verification
  • Night vision
  • Disaster protection
  • Bank-like encryption of Cloud
  • A good fit for smart home

About CPI Security

CPI Security has had over 25 years of standing in the security industry, and it has gained a reputation as a trustworthy service that is always there for its clients, especially those who live in the south. The CEO of CPI is Ken Gill.

The company is licensed in a few states, including North Carolina, South Carolina, Tennessee, Georgia, Virginia, Maryland, Alabama, and Florida, however, one can find the full list of their service areas on their official website.

 Beyond that, the company is known for its charitable participation, as it helps local police offices, fire/emergency/medical facilities as well as charitable organizations.

Features Of CPI Security Systems

The provider yearly introduces the clients to new features, updates, advanced solutions; you can find it hard to keep in touch with everything your house may require for protection. We have reviewed the most popular features CPI Security offers to its clients.

Disaster Protection

As their official statement claims, the home alarm response takes place in seconds. It fits any type of danger, including the potential for natural disasters, as well as flood or fire threats. The monitoring center will communicate with emergency authorities and respond to your alarm immediately.

Night Vision Compatibility

Day-time monitoring is a basic thing, however, when it comes to night danger, the CPI is there with high-quality infrared night vision recordings. You won’t miss a thing when intruders targeted your house late at night.

IVAN Alerts

IVAN stands for Intelligent Video Activity Notifications. This alert system scans your house and sends you notifications whenever someone tries to intrude, a vehicle pulls down in the driveway, or when pets or children are in the yard.

Smart Home Video Surveillance

Feel the need for integrations? A CPI security system is compatible with Alexa as well as with Sonos One. Are you tech-savvy? It does not matter here; integrate voice assistants within seconds and give voice commands to arm/disarm the system, turn on/off lights, etc.

Video Verification

Identify intruders and be connected to police departments 24/7. Whenever the alarm is triggered, security cameras start recording suspicious events while the homeowner and CPI monitoring center verify whether there is a potential danger in real-time. Upon confirming the intrusion or burglary, the system identifies the face of the unknown visitor and gets in touch with the police.

Live Stream

With the CPI’s inTouch App, one can access the real-time video from their surveillance cameras. Furthermore, the cameras record, and you can see all the relevant events of the whole day. It helps to keep a close eye on pets, children, and seniors who can easily receive injuries.

CPI’s No False Alarm Guarantee

False alarms and false alerts may all be frustrating, especially when you are busy, and then you have to run to the system to check what triggered the system. With the CPI Home Security company, such events can be minimized to the extreme as they first scan all the sensors, detectors, and cameras on recordings to check who caused alarm and only then assess the necessity of sending you alerts.

HD Quality Of Recordings

1080p resolution of indoor, outdoor, and doorbell cameras, infrared night vision, 180° view, and zoom capability make you feel safe and let you access the clearest images and recordings of what is going on at your home whenever you are away.

InTouch Mobile Application

Watch a live stream or recorded videos, control remotely your security system, talk to visitors and answer those behind the closed doors. Beyond that, the app allows you to send alerts, and regulate lights or thermostat, among other options. You will need to create a profile with a login and password.

Storage Of Recordings

Free storage of recordings for 1 month straight? CPI ensured to offer this feature to all clients who want to check their area precisely. Especially it fits those who just moved into the house and want to observe the overall environment of their neighborhood.

Home Automation

Their security system fits the smart home and allows people to control the house without any efforts. Control the thermostat, arm/disarm the system, and set up specific timings for lights.

Equipment and Installation

CPI Security offers a wide assortment of equipment that can guarantee you peace of mind whenever you are at home or away. There are no missing out on details, such as an unavailable outdoor camera or limited choice of sensors. Read below to make the right decision.

InTouch 180 Indoor Camera

This surveillance camera is equipped with a built-in 180° View and 1080p resolution for the clarity of images and videos. It offers infrared night vision, and you can zoom in the recordings to see the details, like with YouTube videos. As for add-on perks, there is Bluetooth music streaming.

InTouch HD Indoor Camera

It also comes fitted with a 1080p resolution and infrared night vision. Users can pinch and zoom the footage as well as integrate it with their additional feature of Stream Video Recorder (SVR). This camera will let you gather all the info in case of emergencies.

InTouch HD Outdoor Camera

Want to see who is intruding your yard or driveway? Or you have children and pets who require 24/7 control? This surveillance camera offers 1080p resolution as well as infrared night vision for the utmost quality of recordings at night.

InTouch HD Doorbell Camera

Speak to the visitors, and receive alerts whenever there is suspicious activity at your closed doors. The camera has also a 1080p resolution, infrared night vision, zoom capability as well as motion sensor technology.

Stream Video Recorder

Up to 1 month of free storage for your recordings. You can access all the info from the site or your mobile application. Upon the need, there is an option to download the recordings.

Door/Window Sensors

These sensors are a must-have, as the homeowner receives alerts about any movements near the doors, or whenever someone tries to enter the housing. The sensors produce chime sounds even when the system is disarmed

Glass Break Sensors

Get alerts when your windows are broken. To avoid false burglar alarm, the system scans the intentions of opening the windows and analyses the danger.

Fire Communicator

Compared to other smoke sensors, this fire communicator is connected to the CPI monitoring center, and with the onset of smoke, it sends alerts out there. Upon the fire threat, the center sends info to the firefighters.

CO Detector

Carbon monoxide can be really dangerous, and the problem is that people find it hard to detect. CO detectors can notice even the smallest amounts of CO, and it sends a notification to the homeowner and monitoring center to take immediate measures.

Key Fob Remote

Arm/disarm the system or use their panic buttons if there is a need. This small key fob remote can be comfortably placed together with keys or on bags.

Light Control

Through the mobile app, you can control the lights, and turn them on/off remotely. Beyond that, this control helps cut the bills on electricity as it is smart in terms of the energy economy.

Water Sensor

It is the same as flood detectors from many other providers. You can set it up in the kitchen, near the bathroom, or any other rooms where a flood can occur. The sensor will detect the leakage and send alerts to you.

Garage Door Control

Know whenever you forgot to close the garage doors through the mobile app. The system can also send you alerts if someone comes to your garage.

Thermostat

Alongside light control, this IoT (internet of things) device is aimed to help you cut the bills on electricity. It sends alerts about critical temperatures, and let you set specific timings when you want one or another temperature at your housing.

Touchscreen Door Lock

See who enters or leaves the house, or close and open the doors to unwanted and known visitors. You can use it from the mobile application as well.

Installation

A good thing about their installation is its simplicity, yet it is not DIY. For perfect results, you should schedule a visit of a professional technician who will set it up for you and explain how everything works; the good news is that it is all free of charge. Compared to other vendors, like Vivint, for one, the cost of installation is already included in the package you subscribed to.

Available Plans And Their Prices

CPI Security company offers a few plans for clients who require different protection, and those who have different paying capacities. Choose what equipment you need or what can be avoided.

Comparing The Plans

There are 3 plans offered to potential clients. Here is the comparison table which you can refer to when choosing the one that fits your security cravings.

Header

inTouch™ Edge

inTouch™ Essentials Plus

inTouch™ Essentials

Price

Varies

Varies

Varies

Doorbell Cam

+

+

-

Outdoor Cam

+

-

-

Door Lock

+

-

-

Door/Window Sensor

+

+

+

Motion Detector

+

+

+

Smart Hub

+

+

-

App

+

+

+

Control Panel

-

-

+

Live Stream

+

+

-

inTouch™ Edge

It includes doorbell and outdoor camera, door lock, door/window motion sensors

Smart hub among others. The only thing which is missing is the control panel.

This package fits smart home-owners, who seek the utmost protection for the outside area.

inTouch™ Essentials Plus

Doorbell camera, motion detectors, smart hub with Z-Wave compatibility, etc. This plan helps to identify unwanted visitors who room around the entrance.

inTouch™ Essentials

If you do not need cameras, this plan can satisfy your additional security cravings. Get the info through the app, and take measures in case of any danger.

All the packages vary in price, however, the custom prices start at $29.99.

Overall Usability

As was said above, the overall usability is simple but great. To install the equipment, one may need a technician. Their security system is promised with no false alarms and 30-day storage of recordings which you can access through app or site. As for prices, many items can be purchased as add-ons, but the final cost of the package varies.

Customers’ Feedback On Use

25 years of standing in the home security market have seen different feedback. In general, the company has a good reputation, and people trust them for their security features.

General Terms On Use Of CPI Security System

CPI Security company does not offer a money-back guarantee, and the contract is quite lengthy for up to 5 years. The provider is safe in terms of privacy and confidentiality. And clients can always access their recordings from the Cloud without any danger of stolen data.

Customer Support

The customer service of CPI is the most decent. First off, they are most well-known as providers in the South of the U.S; however, they reach their clients in other areas as well. A good thing about their support is that it is available around-the-clock regardless of working hours. Clients can contact them through phone, email, or live chat. In case of passwords failure, bugs with apps among others, one can find all these answers on their official website.

Trust Ratings

Clients trust them and report that their representatives are very helpful. The call-center team will not promote unnecessary plans that do not fit one or another potential client. And, they will not hide information about hidden charges, which are, basically, none.

As for drawbacks, clients report bugs with sensors, but the technicians are always there to fix them.

The BBB rating of the CPI Home Security System is A+.

FAQs On CPI Security Systems

What Does CPI Stand For In Security Terms?

They provide security systems, decent equipment, and many plans. They have professional technicians who are always there to install your systems. All in all, they are robust competitors to many other providers.

Does CPI Security Work With A Contract?

Yes, and it is 5-year long. The monthly payment will then vary between $39.99 up to $69.99.

Where Does CPI Security Service?

They service the south of the U.S including North and South Carolina, Tennessee, and Georgia.

What Is CPI Security Know For?

This company is greatly reputed and has had 25 years of history in this industry. The provider offers convenient plans and high-quality equipment. Unfortunately, they are also well-known for lengthy contracts.

How to Cancel CPI Security Contract?

It is for 5 years and can be hard to cancel. You should contact the provider, and inform them about canceling intentions. Their team, in turn, will be very convincing, but you should try your best to be firm about the decision. Do not forget about the fee for cancellation.

Does CPI Security System Need A Landline Connection?

No, their security system does not need this home network. It uses cellular monitoring that allows users to enjoy a strong signal or coverage, and fast responses from the monitoring center and emergency departments.

CPI Security System Pros&Cons

Check their pros and cons for the road before deciding.

Pros:

  • 24/7 monitoring
  • HD quality of images and videos
  • No False Alarm Guarantee
  • Excellent customer support

Cons:

  • Lengthy contracts hard to cancel

The Bottom Line

CPI Security company could be ideal in terms of security systems. They offer many plans, great equipment, and guarantees that will not annoy you with false alarms or disasters. After reviewing the feedback of customers, they report that the provider is trusted and is always there to help clients with their inquiries or issues. On the contrary, they work only with contracts that are not 3 years, but 5! And, CPI has a 1-year warranty for equipment only. So, if you are not ready to commit to contracts and cancellations requiring exorbitant fees, look for other providers. Yet, what they offer is a great value for the money, without any false promises.
Best Inclusive Home Security

Total Score 9.2/10


Features

9.0/10



Equipment

9.0/10



Price

8.0/10



Ease of Use

9.0/10



Trust Score

9.5/10



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About the author 

Joshua Hilsberg

Joshua Hilsberg is at the forefront of our editorial team. Being a sensitive and thoughtful leader, Joshua has learned management and planning while working in the management team of one of the leading security providers in the country. Joshua is the chief strategist of Espysecurity, responsible for building the overall content strategy of the platform.


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